Web.com Small Business Forum Travels to Athens, Dallas, Greenville, and Potomac in May 2013The month of May is chock-full of learning opportunities for small business owners in Athens, Dallas, Greenville, and Potomac.

When the Web.com Small Business Forum travels to those cities, SMBs can attend the free breakfast forums and get practical tips on integrating their website, SEO, social media, eCommerce, and mobile activities to generate leads and grow their business.

With online marketing such a competitive space for business owners, every little bit of advice can help them maximize their Internet presence and drive traffic and sales to their business.

At the forums, attendees get real-world insights on the following topics:

  • What are the most important elements of a great website?
  • What’s the best way to increase traffic to my website?
  • How do I know if my website is working for my business?
  • How do I market successfully on Google, Facebook, and Twitter?

So if you’re ready to boost your online success, make plans to attend the Web.com Small Business Forum when it comes to your city!

Register here for the free forums in May:

*As a bonus for the Athens, Greenville, and Potomac forums, each attendee receives 2 free tickets to the local Web.com Tour golf event: the Stadion Classic at UGA, the BMW Charity Pro-Am Presented by SYNNEX Corporation, and the Mid-Atlantic Championship, respectively.

If you know small business owners who might benefit from attending the forums, please share the registration links with them. Thanks for spreading the word!

Is your email newsletter working for you? Read Rieva Lesonsky’s 4 Ways to Get More Subscribers to Your Email Newsletter to pump up its marketing power.

Maybe your content needs improving. Rieva Lesonsky’s post How to Craft Content That Works for Your Content Marketing Campaign will get customers clicking.

You can always learn something new about social media! Check out Monika Jansen’s post 5 Easy Social Media Marketing Tips From the Experts to boost your results.

Are you marketing to women? You should be. Read Rieva Lesonsky’s post What Do Women Want When They Shop? to find out how to reach these crucial customers.

U.S. Crowdfunding More Than Doubled Last Year. Could you get in on this hot financing source? Read Maria Valdez Haubrich’s post to find out.

Is a customer driving you crazy? Read Monika Jansen’s advice in 8 Signs It’s Time to Fire a Client to see if it’s time to cut the ties.

There’s a simple way to boost your SEO: Improve your keyword use. How to Find the Best Keywords for Your Business, by Monika Jansen, gives you the scoop.

Are you in the travel industry? Be sure to read Karen Axelton’s post What Luxury Travelers Want in 2013.

It’s tax season. What Are the Best (And Worst) States for Business Taxes? Read Karen Axelton’s post to find out.

Do you get nervous making presentations? Learn how to ace your next one–read Monika Jansen’s 6 Must-Have Elements for a Winning Presentation.

Are you hurting your own reputation without even knowing it? Read Monika Jansen’s series, 10 Online Marketing Mistakes That Are Damaging Your Reputation, Part 1 and Part 2, to find out.

The way consumers search for businesses is changing. Read Rieva Lesonsky’s Why Local Search Matters to Your Business to learn more.

Wondering what all the buzz about content marketing is? Read Rieva Lesonsky’s What Can Content Marketing Do for You? to find out.

Speaking of content marketing, online videos are one type of content that can really boost your ecommerce sales. Read Maria Valdez Haubrich’s How to Use Video in Your Content Marketing Strategy to get the scoop.

Wedding spending is booming again, and Rieva Lesonsky spotlights 5 Industries That Are Benefiting From Wedding Season. Is yours one of them?

Are you implementing a content marketing strategy? Read Rieva Lesonsky’s post What Are the Biggest Content Marketing Hurdles? to learn what to watch out for.

Do you have a business blog? It’s not as hard as you think–read Monika Jansen’s How to Start and Maintain a Blog Without Going Crazy to learn.

Is the economy improving–or are we headed for another recession? Find out in Small Business Optimism Slips by Karen Axelton.

Do you want to get better results from your Facebook page? Read Rieva Lesonsky’s post How to Get Fans to Engage With Your Content on Facebook.

Take full advantage of LinkedIn’s marketing potential. Read Monika Jansen’s How to Take Advantage of the New LinkedIn Features to learn about 7 tricks and tips you may be missing out on.

Is your product made in America? “Buy American” Is Still a Selling Point—If You Know How to Sell It, Maria Valdez Haubrich points out.

Content Marketing Is Marketers’ Top Focus for 2013. Is your content marketing strategy up to par? Read Rieva Lesonsky’s post to find out.

Want to make your online marketing better? Then be sure to read Monika Jansen’s series, The Online Marketing Project. Part 1, Part 2 and Part 3 ran this week; next week we’ll hook you up with Part 4.

Do you own a restaurant or foodservice business? Don’t miss Rieva Lesonsky’s post on Food and Restaurant Trends to Watch From the Fancy Food Show.

If you’re in ecommerce (or regular retail) you need to know about The Future of Online Retailing. Read Rieva Lesonsky’s post to learn more.

Is your small business using the cloud yet? If not, read Karen Axelton’s How Are Small Businesses Benefiting From Cloud Computing? to learn what benefits you might gain.

How are you feeling about your business’s financial future? Read Maria Valdez Haubrich’s post Small Businesses’ Financial Outlook Falls to see how you measure up to your peers.

Big Companies Are Hiring. What Does It Mean to Your Business? Find out in Rieva Lesonsky’s blog post.

 

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If you want to learn more about Google Analytics to keep track of how much traffic your website is getting, and what that’s worth to you, we recommend Michael Miller’s Sam’s Teach Yourself Google Analytics in 10 Minutes.

We like the book because it starts out at the very most basic first steps — creating an account and installing the code on your website — through analyzing traffic sources and top content, to setting up goals and funnels, creating campaign codes, and even tracking ecommerce traffic.

We especially like this last chapter, because it explains how to find out where your ecommerce traffic is coming from, and what they bought. If you’ve got an ecommerce site, this is crucial, because you need to know which of your marketing channels you can ignore and which ones you should put more energy and time into.

The information is very easy to understand, and the language simple. The book is written for the beginning user who has never used Google Analytics before. It’s for the user who wants to start using Google Analytics, and grow in their knowledge and experience. The book keeps up with the user and grows with you, showing you new ideas and tricks along the way. The concepts become
more difficult, but they build on knowledge and information from previous chapters.

If there’s just one book that will help you understand Google Analytics — and there really only needs to be one; it’s not that hard — then Sam’s Teach Yourself Google Analytics in 10 Minutes by Michael Miller is it.

If you want to learn more about Google Analytics to keep track of how much traffic your website is getting, and what that’s worth to you, we recommend Michael Miller’s Sam’s Teach Yourself Google Analytics in 10 Minutes.

We like the book because it starts out at the very most basic first steps — creating an account and installing the code on your website — through analyzing traffic sources and top content, to setting up goals and funnels, creating campaign codes, and even tracking ecommerce traffic.

We especially like this last chapter, because it explains how to find out where your ecommerce traffic is coming from, and what they bought. If you’ve got an ecommerce site, this is crucial, because you need to know which of your marketing channels you can ignore and which ones you should put more energy and time into.

The information is very easy to understand, and the language simple. The book is written for the beginning user who has never used Google Analytics before. It’s for the user who wants to start using Google Analytics, and grow in their knowledge and experience. The book keeps up with the user and grows with you, showing you new ideas and tricks along the way. The concepts become
more difficult, but they build on knowledge and information from previous chapters.

If there’s just one book that will help you understand Google Analytics — and there really only needs to be one; it’s not that hard — then Sam’s Teach Yourself Google Analytics in 10 Minutes by Michael Miller is it.

Experts say the difference between who you are now and who you will be in five years will depend on the books you read and >the people you know. We can actually give you some advice on both of those areas, starting with four great books on small business marketing and networking.

Crush It, Gary Vaynerchuk

If there was ever a book on helping people find their passion and pursuing it, it’s Crush It. Gary tells how he got started by following his passion, and turned a $1 million family liquor store into a $50 million wine business and media empire. It’s an exciting book, so don’t read it before you go to bed.

Corporate Blogging for Dummies, Douglas Karr and Chantelle Flannery

Blogging is the ideal way to show customers what you do and how well you do it. It also helps you improve your search engine ranking. This is the book when it comes to blogging. Anyone who’s ever wondered if they need a business blog (hint: you do), should read this comprehensive book.

No Bullshit Social Media, Jason Falls and Erik Deckers

Many companies are still afraid of of social media marketing, thinking it’s a fad or that it’s only for young people. This book makes a plain, no BS business case for why businesses should do it, and helps them figure out strategies and places to use it.

Never Eat Alone, Keith Ferrazzi

The definitive book on networking and meeting people face to face. It doesn’t matter how much effort you put into your online life, it’s an empty shell without personal connections. Get to know people in your industry, people in allied industries, potential clients, actual clients.

You’re at your very first networking group at your local Chamber of Commerce or business networking event. Your first thought is that it’s more like a high school dance than anything else.

Numerous couples are talking to each other, a few people are talking in groups, and you’re standing with several people on the sidelines look around for someone to talk to, hoping someone will make the first move so you don’t have to.

But don’t worry. Networking in a group can be easy. Here are five important steps to take to make your first group event a success:

  1. You only have to meet a few people. You’re not there to meet everyone in the room, or even half of them. If you can meet four people during the entire event, you’re doing pretty well.
  2. Ask basic questions: What’s your name? What do you do? What made you get into that? Do you still have all your fingers? (Just checking to see if you’re still reading.) Keep a few infrequently asked questions in your pocket, in case the conversation slows down, but otherwise stick with the standards.
  3. Listen more than you talk. The key to being seen as a great conversationalist is to listen more, and talk less. Let them do most of the talking.
  4. Give out business cards only when asked. The goal is not to see how many business cards you can get rid of. Rather, you want to see how many quality contacts — people you want to meet with again — you can make. Giving away business cards is not a measure of networking success.
  5. Schedule a time to meet for coffee or lunch. You’re not going to strike up a lifelong friendship in 10 minutes, so don’t try. Rather, just get an idea about whether you want to meet this person later for an hour. If you like them, invite them for coffee, and get to know them better. That’s your time to develop that deeper relationship.

The great thing about social networking is that you can create significant relationships with people right from your computer. But make no mistake, an online relationship is no substitute for an offline one.

Meeting your online business connections face-to-face can greatly help your professional growth, as well as your company’s.

There’s an old saying that people buy from people they like. The same is true for referring opportunities and even clients to people — people will only do it for you if they like and trust you. (And the reverse is certainly true.) If you have trusted relationships with people, they’ll help you. If you don’t, they won’t.

To get to know these people, a coffee or lunch meeting is always the best. Find a coffee shop that’s conveniently located to both of you, and meet for an hour.

The point is not to sell to the other person (or let them sell to you). In fact, the best networkers rarely talk about themselves. They let the other person do the talking, and then see if they can find ways to help them. Ask them about how they got started in their business, where they worked in the past, what do they enjoy most about their job now.

But don’t limit it to just talk about work. Talk about your families and your hobbies. Talk about where you grew up, and what high school was like. Talk about that funny thing you both shared on Twitter. Just talk about the things people normally talk about.

We’ve talked about networking and mentoring this week, so it’s only fitting that our book of the week is every networker’s bible, Never Eat Alone by Keith Ferrazzi. We even discussed this book briefly in our Four Best Small Business Marketing Books post earlier this week.

The book, which was published in 2005, is considered by many to be one of the best books on networking and establishing relationships that can be very valuable to helping one grow professionally.

The three best networking lessons anyone can learn and apply from the book are:

1. Figure out who can help you professionally, both by name and job type. That is, do you want to meet an editor at a publishing house, or a professional speaker? Do you know of a particular person you would like to meet? Next, figure out a way you can meet them face to face. Do you know someone who can introduce you? Or are you bold enough to just reach out yourself?

2. Spend more time listening, rather than telling them all about yourself. People who listen more than talk are often thought of as being good conversationalists. (Go figure.)

3. Stay in touch with more ways to help. This is the key to successful networking: get help by helping others first. If you can connect people with resources, opportunities, and even other people who can help them achieve their goals, you’ll reap the benefits later.

While this is a good book to read, it’s even better to listen to, so check out the audiobook version, and listen to it in the car or on your MP3 player or iPhone.

One of the secrets of any successful businessperson is that they did not get to where they were on their own; they had mentors who helped guide them throughout their career path, whether they were climbing the corporate ladder or starting their own business.

As a business owner, you need to find mentors to help you reach your own potential, to guide you through the pitfalls and over the barriers, and to give you advice to avoid the problems they faced as they were in your position.

The best place to find mentors is at outside networking events, rather than looking online. We talk a lot on this blog about online networking as a way to find valuable connections, but it’s the offline events where you’ll make the best connections.

Look for someone who is older and more experienced, and either works in your industry, or used to. Meet with them at least once a month, if not every two weeks, to discuss the issues that arise in your business, and seek their advice in dealing with them.

Pay attention to the stories they tell, ask for introductions to the people they know, and read any of the books or blogs they suggest. These people were successful for a reason, and their reading habits is one of those reasons. You can benefit from the same knowledge by reading some of the same books and authors.

Do you think sales is a mind game? You’re right. Read Monika Jansen’s series, How to Use Psychology to Boost Sales, Part 1 and How to Use Psychology to Boost Sales, Part 2, and learn how to win at the sales game.

Expanding your sales internationally is a great way to grow your business. Read Monika Jansen’s tips to learn How to Get Started With a Global Marketing Strategy.

Is your business website doing all it should to spur sales? If not, check out Maria Valdez Haubrich’s Your 3-Step Plan for a Business Website That Drives Sales.

Email marketing is still a top tool for small business. To make your emails even more effective, read Rieva Lesonsky’s post Why Your Emails Must Be Mobile-Optimized.

Speaking of mobile, make sure you’re on top of mobile payment and m-commerce trends by checking out Rieva Lesonsky’s Mobile Commerce, Mobile Payments: What’s the Future?

Then learn about the hottest mobile market in Rieva Lesonsky’s post Who’s Got Smartphones and Apps? Gen Y.

Taking the home-based office deduction just got easier. Read Karen Axelton’s post Good News for Home-Based Business: IRS Simplifies Home Office Deduction to learn more.

Online guerilla marketing takes advantage of using tools and tactics that other, usually larger companies are not so willing to try. Guerilla marketing uses unconventional tactics to promote a product or idea. So online guerilla marketing uses those unconventional tactics via social media.

“Conventional” tactics are traditional “spray-and-pray” advertisements. They’re everywhere. That means we need something people will find useful, and put it in the places where they already are.

Blogging

Blogging has been around since the mid-90s, but you would be surprised at the number of companies that still aren’t using it. Start a company blog to talk about frequently asked questions, customer service issues, solve problems your clients have, and keep them informed about industry trends and changes.

Twitter

Connect with people on Twitter and answer those same questions and problems from your blog. If you can answer someone in 140 characters or less, do so. If not, steer them toward the appropriate blog post. But never, ever tell people to buy your products. Instead, just help people out as much as you can. They’ll buy from you once they trust you.

Google+

This is the most guerilla of them all. Google+ may not be the raging success that the search giant hoped it would be, but people are on it. And because it’s not so big, that means your competition isn’t on it, but you may have a few customers who are. Best of all, content shared on Google+ shows up in the search engine results. If you want to improve your own search results, share your blog posts and other interesting articles to Google+.

 

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Pinterest is an online pin board where users share, or “pin,” photos of things they like, so their other friends can see them. You can organize your photos into different boards — things I want, organization, weight loss motivation, recipes to try, travel planning, childhood memories — and browse other people’s boards to get inspiration from them.

We’ve seen boards dedicated to fitness, home decorating, wedding planning, healthy eating, favorite desserts, skin care tips, you name it. Then, as the pinners are surfing the web, and they discover a photo of something they like, they pin it, add it to their appropriate board, and write a suitable description that explains what they liked about it.

There are a few cool things about Pinterest that make this more than just a bulletin board though. For one thing, whenever someone clicks your pinned photo, they’re taken to the original website where you found it, like, say, a book page at Amazon.com. (Idea: Create a birthday wish list board and pin the photos of items you want.)

Another possibility is to use Pinterest to promote items you sell. Pin photos to your store’s “Items We Carry” board, and put up the photos of new products. If you have an affiliate sales account (i.e. you sell someone’s product from someone else’s site, and get a commission), you can even post photos from those sites, and then sell those products.

Of course, you don’t want to post only sales photos. People come to social media to escape advertising, not be bombarded with it. Use your sales items sparingly, mixed in with your fun and interesting “pins.”

If you use social media at all, you may have heard of Klout.

Klout is the tool that measures a person’s social media influence — their “clout” — online. It’s a number, on a 100 point scale, that shows how successful they are at getting other people to click a link in a Tweet, respond to a Facebook status update, comment on an Instagram photo, or even retweet another tweet. It’s primarily a Twitter measurement tool, but covers a lot of social media.

If you want to see whether someone making a complaint or compliment has a lot of influence, check Klout to see how much sway they hold in the online world. If they have a score over 50, that’s pretty good — it’s in the upper 80th percentile of scores. An average score is around 10 – 20.

While you don’t want to ignore people with low Klout scores, you do want to reach out to people with high scores. Those are the people who most likely have a few thousand followers, they interact with them on a regular basis, and they can at least do some effective word of mouth marketing.

These are the people who will tweet, “Just had a great lunch at @StevesNYPizza,” which can then be seen by all their followers. And while that may not be enough to get rampaging hordes of people breaking down your door, it’s at least enough to make an impact and bring in a couple new people. Get enough people in your community to tweet about your restaurant, as well as talking to you on Twitter about things going on in your community, and you’ll start catching the eyes of people who are looking for somewhere for lunch.

It’s a good idea for home services professionals to keep an eye on their online reputation. You should know what people are saying about you, good or bad, and be prepared to help solve any problems that appear online.

The best way to keep track of what people are saying about you is to do a basic Google search for your name and one for your company name (log in to your Gmail or Google account first). Add in your city or coverage area, plus your service offering, and see what comes up. Next, open a separate browser without signing in to Google, and do the same search.

The second search is the “objective” Google search results — it’s what Google will show for people who don’t know you. What you found during the first search is what Google wants to show you, because they know what you would like to see.

(We’re telling you this so you don’t do a Google search and think that you’re winning at Google.)

You need to know how your name is being used online, because what you found during the objective search is what other people will find when they search for you.

And since, like every other home services professional, you need a good reputation and word-of-mouth referrals, you need to know what people are saying about you. But you also don’t want to spend 15 minutes every day doing this search, scrolling through 100 results to find anything new.

This is where Google Alerts come in handy.

Google Alerts will monitor the Internet, look for saved keyword terms, and email it to you every day. It will help you find new pages, and find some of your most unexpected pages and mentions. Tomorrow we’ll teach you exactly how to set up your Google Alerts.

This week we revisited the restaurant business, and how to use some social media tools to their
advantage, deal with customer complaints, and improve customer satisfaction.

On Monday, we looked at how restaurants can use Pinterest, Instagram, and
Foursquare as ways people can share photos of their dining experience at your restaurant. They
can pin photos from your website, share their own Instagram photos, and leave photos on their
Foursquare checkins.

We talked about getting people to leave positive reviews for you on Tuesday,
on different social networks like Yelp, UrbanSpoon, and even on Foursquare. Just ask them through
a table tent, or even leaving a QR code to your Yelp page, asking for love-it-or-hate-it feedback.

Wednesday was about how to deal with negative feedback on these sites,
including never to fight back, but to apologize instead, and offer to fix the problem. That way, other
people get to see how well you treat everyone, including the complainers.

Of course, you can’t monitor social media all day long. You have a restaurant to run. So
Thursday was about how to set up Google Alerts to keep track of what other
people are saying about you on social media.

Restaurants have a whole slew of tools available to them to help them market and promote their
business. They can even take advantage of the word-of-mouth marketing on behalf of their
customers telling their friends about the experience they had at your restaurant. Why not put that to
work for you?

Yesterday, we talked about how to get people to leave positive reviews about your restaurant.
We also suggested a method of showing people how to get directly to your Yelp page to leave a
comment while they’re sitting there in the restaurant. Admittedly, that’s a risk, because if someone
has a complaint, you’ve just made it easier for them.

Even if they waited until they got home to leave an angry comment, the damage has been done. So
how do you combat those negative reviews? Here are three steps you can take:

  • First, never, ever become combative. Even if the review says awful
    things, never retaliate in anger, use sneaky, underhanded tactics, or file a complaint with the service.
    That will make you seem like a petty bully, and only confirm the complaint.
  • Instead, apologize for the problems. Nothing is more disarming to an
    angry person than to receive an apology from the person they’re yelling at. They realize they were
    heard, and that they’re dealing with a real person.
  • Make it right. The person’s complaint is out there for everyone to see, and
    you can’t remove it. What you can do is let people see how you solve the problem. Ask for a chance
    to make it right, and offer a free replacement meal. This shows potential visitors that you care about
    your customers, even the angry ones. They think, “they helped someone who was angry; they’ll
    probably do a good job for me.”

If the other person continues to rant, even after your apology and generous offer, then you look
like the good guy, and the complainer looks like a whiny brat who just wants the attention. In either
case, you’ve controlled the damage and look like a good guy after all.

Restaurants using social media to promote their business can take it to the next level by adding a few
new tools to their promotional toolbox, namely Pinterest, Instagram, and Foursquare.

Pinterest

Pinterest lets people share photos of things they find online and want people to know about,
whether on mobile phones or laptops. People find pictures on websites, pin them to their boards,
and share them on Facebook or the Pinterest app. You can put photos of your food and restaurants
online, and encourage visitors to pin the food to their boards. When users click the photos of your
food, they’ll be taken to your site.

Instagram

While Pinterest lets people pin photos of things they find, Instagram lets people take photos of
things with their mobile phones and share them, whether it’s food, collectibles, or even stuff their
kids are doing. Encourage customers to take Instagram photos of their meals and share them with
friends, which promotes your restaurant.

Foursquare

Foursquare started out as an app that would let people check in to a place and connect with friends,
but it’s turning into a review site where users can leave comments about what they like and don’t
like about a restaurant. Encourage your customers to leave photos of the food and decor on your
Foursquare page. As more people turn to Foursquare for recommendations, they actually get to see
what they’ll be eating.

These social media tools can help people share what they like best about your restaurant with their
Facebook and Twitter friends, which will help your word-of-mouth-marketing efforts to promote
your restaurant to new customers.

 

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