Blogging can be one of the easiest and most effective ways to promote your business, because it serves a number of different purposes. Basically, you blog to “win search” (to rank high in search engine results) and to demonstrate your expertise and credibility in a specific industry.

Best of all, you can write about the issues that you’re facing, your industry is facing, your customers are facing, etc. By sharing all of this knowledge, you can demonstrate the breadth and depth of your knowledge, which demonstrates to your readers that you truly know what you’re doing.

Corporate Blogging for Dummies cover

My friends, Douglas Karr and Chantelle Flannery, wrote a great book for would-be bloggers.

Here’s what we mean:

Blogging helps you win search. Without going too much into the details of search engine optimization (SEO), blogging lets you consistently and regularly update your website with valuable information that your customers are looking for (assuming you consistently and regularly write blog posts). The more you write about a particular topic or keyword, the more Google assumes that site is about those keywords. And the better you do it, the more valuable and important Google thinks your site is. If your site is valuable, then they want to share it with their users, and it appears at the top of the search rankings. The more and better your write (and optimize your posts), the longer your site will stay at the top.

Blogging helps your credibility and expertise. Let’s say you know a lot about personal finance. You write a three-times-a-week personal finance blog giving all kinds of general advice to people about how they can get out of debt with some basic financial planning. Do it often enough, and a few things will start to happen:

  • You will begin to attract regular readers and even fans.
  • You will begin to be noticed by decision makers at conferences, publications, and other places where they want you to share your content.
  • You will be asked to speak and write for those organizations.
  • Best of all, you will be hired to actually provide the financial services you have been writing about.

Blogging helps you get hired. Ultimately, these other two areas help lead to growth for your business. If you blog about a particular keyword, and you appear at the top of the search engines, people will find it and want to hire you. (Why? Why else would they be looking for your particular keyword or key phrase? Trust me, no one is interested “just for fun” about “end-of-year charitable donation tax implications.”)

By blogging on a regular basis, people will see your ideas and your work and assume you know what you’re doing. They’ll want to hire you to work some of your magic for them. “After all,” they think, “if she knows enough to write about it, think about how much more stuff she knows.” Ultimately, they’re hiring you for your ideas and ability to apply your knowledge to them. (Trust me, I’ve seen it happen many times over the last several years.)

Blogging is the one of the few ways you can promote your business for free, you can do it as often as you’d like (more almost always means better), and your success is wholly dependent on your ability to do it well.

About the author: is the president and founder of Firebelly Marketing. He is an entrepreneur, writer, speaker, and photographer, and he’s working on his first social media marketing book, which will be out in late 2012. Duncan has lived on 3 continents and in 5 countries, but is proud to call Indianapolis home.

We’ve already shared four secrets with promoting your business online. And the world is filled with enough books on the subject, you could start a library, so those four tips are like that tiny first bite of an appetizer at the world’s largest buffet. We wanted to give you a few more secrets so you can continue to promote your business online. These tips are a little more advanced, but can have a great effect on your growth.

1. Practice Search Engine Optimization

This is one of the most important steps you can take, and is worthy of a couple of books itself. SEO is the act of making sure your website is easily found and understood by search engines, which makes it easily found by potential customers. For example, use keywords throughout your website and blog in the title, copy, and anchor text. There are many other strategies, and they’re constantly changing, so read up on the latest SEO strategies on different blogs and websites.

Duncan Alney interviews Indianapolis Mayor Greg Ballard

Duncan Alney interviews Indianapolis Mayor Greg Ballard

2. Create YouTube Videos

YouTube is not only the biggest video sharing site in the world, it’s also the world’s second largest search engine, behind Google. (They’re also owned by Google.) Produce some helpful how-to videos that show people how to use your product, or find a solution to a problem your product solves.

Note: this is also a good SEO move, because Google will often include videos in search results. That means, if you want to place high during a search, don’t focus so much on SEO for Google. Focus on it for YouTube, and rank for that search instead.

3. Appear on a Podcast or Internet Radio Show

Podcasts are radio shows that are dowloaded to a person’s MP3 player, and listened to at their convenience. Some of these podcasts will allow guests to be interviewed and talk about a particular issue or topic they’re knowledgeable about. While this isn’t a chance to commercially plug your product or service, you can be interviewed as an expert about your particular industry or niche. Check out the iTunes podcast library and BlogTalkRadio.com for possible podcasts.

4. Start an online community

This one is a biggie, and it’s going to take a lot of time and effort, but if you’re serving a previously underserved niche, this could be huge. Find a social networking tool like Ning.com or one of its free alternatives, and set up the basic structure of the new community, inviting as many people as you can from that industry or community.

Offer up some basic content starters — questions, comments, interesting ideas or articles — and encourage people to discuss it. They will end up building and growing the community themselves, and will be invested in seeing it grow. This will not only help your visibility — after all, you’re the creator — but it will lend to your credibility, making people see you as one of the leaders of your industry.

These four steps are slightly more advanced than our last article. But we think that creating videos, participating in podcasts, creating communities, and practicing SEO on your website will go a long way in helping not only grow your business, but even enhance your personal brand as well.

About the author: is the president and founder of Firebelly Marketing. He is an entrepreneur, writer, speaker, and photographer, and he’s working on his first social media marketing book, which will be out in late 2012. Duncan has lived on 3 continents and in 5 countries, but is proud to call Indianapolis home.

This year we’re marking the holiday season with a series called “12 Ways to Makeover Your Small Business in 2012“, featuring daily video content from our sponsor, Network Solutions. The video below is part of that celebration.

Today’s video features Jenn Mathews, SEO Goddess, President of Wappow, Inc. & Founder of Search and Social Marketing (@SEOGoddess)

Read the rest of this entry →

Paid Search AdsA common misconception small business owners have is that if they rank well organically in the search engine results, they do not need to allocate additional budget to a paid ad strategy. This may seem logical on the surface, but let’s face it, organic traffic is not free—you have to dedicate resources to ensuring that your website content is strong and organized, you have to invest in an effective backlink strategy, you have to do extensive keyword research, and you have to monitor and analyze your results and make continual changes. For many small businesses, this means hiring a firm specializing in search engine optimization (SEO). Not free!

Even if you have a successful organic strategy—and before assuming that SEO is all you need to promote your website—here are five quick questions to ask yourself when assessing the use of paid ads:

  1. What keywords do you have top ranking for?

    When we ask clients this question, they typically respond with their business name. Most businesses with quality websites rank well for their business name, but what about other keywords? Although you may rank #1 for “Joe’s Plumbing,” how do you rank for keywords that would drive new customers to your business who have never heard of you? It’s important that you not only rank well for “Joe’s Plumbing,” but that you also rank for purchase-ready buyer terms such as “plumbing repairs,” “emergency plumber,” and “sink replacement.” Depending on the competitiveness of those terms, it may take months to rank well . . . or you may never achieve adequate ranking. With the right budget and bidding strategy, supplementing your organic strategy with paid ads can produce immediate placement and results.

  2. What would you do with 20% more traffic to your website?

    You may be asking yourself, “Why should I pay for clicks if I am already appearing for free?” A frequent budgetary concern is that paid ads cannibalize organic clicks. Not so! According to Google, websites appearing in both the organic and paid sections of the Search Engine Results Page (SERP) achieve 20% more traffic. The goal here is to displace your competitors by taking up as much real estate on the SERP as you can.

  3. Organic and Paid Search

  4. Where do your customers click on the Search Engine Results Page?

    As a well-known adage reminds us, the most important thing in real estate is “location, location, location.” The same holds true for search engines. While most users focus on the left-hand side of the page (80%+ of us), almost 90% never make it to page two of the SERP. If you’re relying on organic ranking but aren’t on page one, you’re missing out on almost all of the traffic! Your paid search ad will allow you to compete for keywords that you rank low for organically.

  5. Do you run seasonal offers or special promotions?

    Let’s say you already rank well for your most desired keywords. How do you fare, though, when you create a new landing page to promote a special offer or seasonal discount or launch a new product line? Depending on your time frame, you will likely not gain organic placement quickly enough to promote your offer—in fact, you may not gain good placement until well after your promotion has ended. In these cases, the fastest way to drive traffic to your promotion is through a paid ad.

  6. Are you happy with the content in your organic results?

    Organic results automatically show content from your website. Chances are, the search engines don’t pull the exact text that you would if you had control. With paid ads, however, you control the content of the ad as well as determine the specific landing page to drive the ad to. Since you write the text, your paid ad allows you to focus on purchase-ready buyers by:

    • Focusing on specific products and services: “July Savings on Water Heaters”
    • Including call-to-action text: “Save 15% Online” or “Call for Free Estimate”
    • Focusing on your geographical client base: “Serving the Tri-State Area”

In sum, an organic strategy is necessary, but paid ads enhance your ability to attract the right customers at the right time. While you’re building your organic rankings, the use of paid ads will supplement your traffic and allow you to attract your target customer. Your organic placement may adjust slowly over time, but your paid ads are instant and completely flexible.

As always, track the results of your paid ads to ensure they are effective, and continue to monitor and optimize them. Once you have achieved strong organic placement for your favored keywords, maintain your paid ads to promote new product lines quickly, advertise seasonal specials efficiently, and gain that extra 20% in traffic.


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Connecting Email Marketing, SEO, and Social MediaConnections . . . isn’t that what the world is all about? We’re on a continual quest to discover the places we fit into and the people we’ll reach out to.

Online marketing is no different. With hundreds of millions of eCommerce websites out there in cyberspace, you need to connect with your potential customers, and you need to do it often. There’s simply no time to let your brand slip from their minds, and email marketing, search engine optimization (SEO), and social media are just the marketing initiatives you need to make your brand sticky in your customers’ minds.

Because imagination is key when it comes to discovering creative ways for email marketing, SEO, and social media to complement each other, we’re here to share some tried-and-true examples to get those creative juices flowing!

Spread the value. Before you can even spread the wealth, you first need to show your social media base just how interesting your email newsletters are. Include newsletter sign-up links and forms in your social media profiles to make it as easy as possible for people to fill in their address. Include tidbits on the type of content they can discover inside your newsletter, and tease parts of your newsletter in your Twitter and Facebook posts. The more you can convince your social media base that there is indeed interesting content and promotions inside your newsletters, the more likely they’ll hit the subscribe button.

A link can be more than just a link. If you’ve been reading the Web.com blog, you know link building is all about the quality of the links pointing to your website, versus the sheer quantity of links you have. Securing a link on a well-known, established site not only gives you SEO value, but it’ll likely send traffic (and potentially sales!) your way too. Hundreds of millions of blogs exist online, so there’s a good chance at least a few of your newsletter subscribers have an active blog that receives a decent amount of traffic and has a solid reputation. Here are two possibilities for you to consider:

  • You can send a newsletter out asking bloggers to review your products. You’ll send them a free product if they’ll review one of yours on their blog or use it as a giveaway prize, and then include a link to your site in their post (and possibly blogroll).
  • The same goes for any subscribers who have a noncompeting link. Ask if they’ll review a product (that you’ll provide for free) in exchange for giving you a mention (and a link!) on their website.

Stay current. Your favorite news stories likely aren’t the short 10-sentence articles that only state the facts. You like the facts, but you also want to hear an educated opinion on the story. So do the same with your newsletter. Post your expert opinion about a current news story related to your industry on your blog or website, and then include a snippet of it in your newsletter, directing your readers to the more lengthy post to read more. Ask your readers to comment with their own opinions, and to help you spread the word by sharing your post on other websites and social media profiles.

We love to be recognized. With so many websites out there, taking the time to pluck out a few favorites related to your industry and posting a Top 10 award list of them on your blog is another way to gain links. In addition to contacting the award “winners” to let them know you selected them (they’ll likely link to you!), include a snippet about the winners in your next newsletter. There’s a good chance readers will link to your post from their own blogs and social media presences.

Give to get. Although eCommerce businesses don’t necessarily have a lot of extra cash to give out these days, giving to a charitable cause not only helps to cast your business in a good light, but it also helps you get some press out of the effort. Here are three promotions you can hold to spread goodwill and promote your brand:

  • Once you reach a certain number of Facebook fans, donate a portion of the proceeds from a sitewide sale to a cause related to your industry.
  • For each new Facebook fan you get within a specific time frame, donate $1 to a charitable organization.
  • Ask your Twitter followers to retweet a message about a cause you’ll be donating to, and then randomly select one of the retweeters as the winner of a prize from your online store.

You can add a post on your blog about the initiatives you’re involved in, and you can send out a newsletter (with a link to the post) that describes what the activities mean to you and your business. Ask your newsletter readers to share your blog post to help you spread the word and make your mission even more successful.

So . . . once you’ve conjured up and implemented your ideas, be sure to track the statistics related to each effort, which can include:

  • Number of click-throughs (and sales!) resulting from your email newsletter.
  • Number of Facebook fans and Twitter followers you generated.
  • Amount of traffic to your website and blog that comes from Facebook and Twitter.
  • Number and quality of backlinks that point to your website and blog.

From there, you can determine the effectiveness of your online marketing efforts. And remember, it often takes a few tries to really capture people’s attention, so stick with your plan and keep generating those creative ideas!

Have other ideas to share about connecting email marketing, SEO, and social media to maximize your online success? We’d love to hear from you in the comments.


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If you want to learn more about Google Analytics to keep track of how much traffic your website is getting, and what that’s worth to you, we recommend Michael Miller’s Sam’s Teach Yourself Google Analytics in 10 Minutes.

We like the book because it starts out at the very most basic first steps — creating an account and installing the code on your website — through analyzing traffic sources and top content, to setting up goals and funnels, creating campaign codes, and even tracking ecommerce traffic.

We especially like this last chapter, because it explains how to find out where your ecommerce traffic is coming from, and what they bought. If you’ve got an ecommerce site, this is crucial, because you need to know which of your marketing channels you can ignore and which ones you should put more energy and time into.

The information is very easy to understand, and the language simple. The book is written for the beginning user who has never used Google Analytics before. It’s for the user who wants to start using Google Analytics, and grow in their knowledge and experience. The book keeps up with the user and grows with you, showing you new ideas and tricks along the way. The concepts become
more difficult, but they build on knowledge and information from previous chapters.

If there’s just one book that will help you understand Google Analytics — and there really only needs to be one; it’s not that hard — then Sam’s Teach Yourself Google Analytics in 10 Minutes by Michael Miller is it.

If you want to learn more about Google Analytics to keep track of how much traffic your website is getting, and what that’s worth to you, we recommend Michael Miller’s Sam’s Teach Yourself Google Analytics in 10 Minutes.

We like the book because it starts out at the very most basic first steps — creating an account and installing the code on your website — through analyzing traffic sources and top content, to setting up goals and funnels, creating campaign codes, and even tracking ecommerce traffic.

We especially like this last chapter, because it explains how to find out where your ecommerce traffic is coming from, and what they bought. If you’ve got an ecommerce site, this is crucial, because you need to know which of your marketing channels you can ignore and which ones you should put more energy and time into.

The information is very easy to understand, and the language simple. The book is written for the beginning user who has never used Google Analytics before. It’s for the user who wants to start using Google Analytics, and grow in their knowledge and experience. The book keeps up with the user and grows with you, showing you new ideas and tricks along the way. The concepts become
more difficult, but they build on knowledge and information from previous chapters.

If there’s just one book that will help you understand Google Analytics — and there really only needs to be one; it’s not that hard — then Sam’s Teach Yourself Google Analytics in 10 Minutes by Michael Miller is it.

Experts say the difference between who you are now and who you will be in five years will depend on the books you read and >the people you know. We can actually give you some advice on both of those areas, starting with four great books on small business marketing and networking.

Crush It, Gary Vaynerchuk

If there was ever a book on helping people find their passion and pursuing it, it’s Crush It. Gary tells how he got started by following his passion, and turned a $1 million family liquor store into a $50 million wine business and media empire. It’s an exciting book, so don’t read it before you go to bed.

Corporate Blogging for Dummies, Douglas Karr and Chantelle Flannery

Blogging is the ideal way to show customers what you do and how well you do it. It also helps you improve your search engine ranking. This is the book when it comes to blogging. Anyone who’s ever wondered if they need a business blog (hint: you do), should read this comprehensive book.

No Bullshit Social Media, Jason Falls and Erik Deckers

Many companies are still afraid of of social media marketing, thinking it’s a fad or that it’s only for young people. This book makes a plain, no BS business case for why businesses should do it, and helps them figure out strategies and places to use it.

Never Eat Alone, Keith Ferrazzi

The definitive book on networking and meeting people face to face. It doesn’t matter how much effort you put into your online life, it’s an empty shell without personal connections. Get to know people in your industry, people in allied industries, potential clients, actual clients.

You’re at your very first networking group at your local Chamber of Commerce or business networking event. Your first thought is that it’s more like a high school dance than anything else.

Numerous couples are talking to each other, a few people are talking in groups, and you’re standing with several people on the sidelines look around for someone to talk to, hoping someone will make the first move so you don’t have to.

But don’t worry. Networking in a group can be easy. Here are five important steps to take to make your first group event a success:

  1. You only have to meet a few people. You’re not there to meet everyone in the room, or even half of them. If you can meet four people during the entire event, you’re doing pretty well.
  2. Ask basic questions: What’s your name? What do you do? What made you get into that? Do you still have all your fingers? (Just checking to see if you’re still reading.) Keep a few infrequently asked questions in your pocket, in case the conversation slows down, but otherwise stick with the standards.
  3. Listen more than you talk. The key to being seen as a great conversationalist is to listen more, and talk less. Let them do most of the talking.
  4. Give out business cards only when asked. The goal is not to see how many business cards you can get rid of. Rather, you want to see how many quality contacts — people you want to meet with again — you can make. Giving away business cards is not a measure of networking success.
  5. Schedule a time to meet for coffee or lunch. You’re not going to strike up a lifelong friendship in 10 minutes, so don’t try. Rather, just get an idea about whether you want to meet this person later for an hour. If you like them, invite them for coffee, and get to know them better. That’s your time to develop that deeper relationship.

The great thing about social networking is that you can create significant relationships with people right from your computer. But make no mistake, an online relationship is no substitute for an offline one.

Meeting your online business connections face-to-face can greatly help your professional growth, as well as your company’s.

There’s an old saying that people buy from people they like. The same is true for referring opportunities and even clients to people — people will only do it for you if they like and trust you. (And the reverse is certainly true.) If you have trusted relationships with people, they’ll help you. If you don’t, they won’t.

To get to know these people, a coffee or lunch meeting is always the best. Find a coffee shop that’s conveniently located to both of you, and meet for an hour.

The point is not to sell to the other person (or let them sell to you). In fact, the best networkers rarely talk about themselves. They let the other person do the talking, and then see if they can find ways to help them. Ask them about how they got started in their business, where they worked in the past, what do they enjoy most about their job now.

But don’t limit it to just talk about work. Talk about your families and your hobbies. Talk about where you grew up, and what high school was like. Talk about that funny thing you both shared on Twitter. Just talk about the things people normally talk about.

We’ve talked about networking and mentoring this week, so it’s only fitting that our book of the week is every networker’s bible, Never Eat Alone by Keith Ferrazzi. We even discussed this book briefly in our Four Best Small Business Marketing Books post earlier this week.

The book, which was published in 2005, is considered by many to be one of the best books on networking and establishing relationships that can be very valuable to helping one grow professionally.

The three best networking lessons anyone can learn and apply from the book are:

1. Figure out who can help you professionally, both by name and job type. That is, do you want to meet an editor at a publishing house, or a professional speaker? Do you know of a particular person you would like to meet? Next, figure out a way you can meet them face to face. Do you know someone who can introduce you? Or are you bold enough to just reach out yourself?

2. Spend more time listening, rather than telling them all about yourself. People who listen more than talk are often thought of as being good conversationalists. (Go figure.)

3. Stay in touch with more ways to help. This is the key to successful networking: get help by helping others first. If you can connect people with resources, opportunities, and even other people who can help them achieve their goals, you’ll reap the benefits later.

While this is a good book to read, it’s even better to listen to, so check out the audiobook version, and listen to it in the car or on your MP3 player or iPhone.

One of the secrets of any successful businessperson is that they did not get to where they were on their own; they had mentors who helped guide them throughout their career path, whether they were climbing the corporate ladder or starting their own business.

As a business owner, you need to find mentors to help you reach your own potential, to guide you through the pitfalls and over the barriers, and to give you advice to avoid the problems they faced as they were in your position.

The best place to find mentors is at outside networking events, rather than looking online. We talk a lot on this blog about online networking as a way to find valuable connections, but it’s the offline events where you’ll make the best connections.

Look for someone who is older and more experienced, and either works in your industry, or used to. Meet with them at least once a month, if not every two weeks, to discuss the issues that arise in your business, and seek their advice in dealing with them.

Pay attention to the stories they tell, ask for introductions to the people they know, and read any of the books or blogs they suggest. These people were successful for a reason, and their reading habits is one of those reasons. You can benefit from the same knowledge by reading some of the same books and authors.

Do you think sales is a mind game? You’re right. Read Monika Jansen’s series, How to Use Psychology to Boost Sales, Part 1 and How to Use Psychology to Boost Sales, Part 2, and learn how to win at the sales game.

Expanding your sales internationally is a great way to grow your business. Read Monika Jansen’s tips to learn How to Get Started With a Global Marketing Strategy.

Is your business website doing all it should to spur sales? If not, check out Maria Valdez Haubrich’s Your 3-Step Plan for a Business Website That Drives Sales.

Email marketing is still a top tool for small business. To make your emails even more effective, read Rieva Lesonsky’s post Why Your Emails Must Be Mobile-Optimized.

Speaking of mobile, make sure you’re on top of mobile payment and m-commerce trends by checking out Rieva Lesonsky’s Mobile Commerce, Mobile Payments: What’s the Future?

Then learn about the hottest mobile market in Rieva Lesonsky’s post Who’s Got Smartphones and Apps? Gen Y.

Taking the home-based office deduction just got easier. Read Karen Axelton’s post Good News for Home-Based Business: IRS Simplifies Home Office Deduction to learn more.

Online guerilla marketing takes advantage of using tools and tactics that other, usually larger companies are not so willing to try. Guerilla marketing uses unconventional tactics to promote a product or idea. So online guerilla marketing uses those unconventional tactics via social media.

“Conventional” tactics are traditional “spray-and-pray” advertisements. They’re everywhere. That means we need something people will find useful, and put it in the places where they already are.

Blogging

Blogging has been around since the mid-90s, but you would be surprised at the number of companies that still aren’t using it. Start a company blog to talk about frequently asked questions, customer service issues, solve problems your clients have, and keep them informed about industry trends and changes.

Twitter

Connect with people on Twitter and answer those same questions and problems from your blog. If you can answer someone in 140 characters or less, do so. If not, steer them toward the appropriate blog post. But never, ever tell people to buy your products. Instead, just help people out as much as you can. They’ll buy from you once they trust you.

Google+

This is the most guerilla of them all. Google+ may not be the raging success that the search giant hoped it would be, but people are on it. And because it’s not so big, that means your competition isn’t on it, but you may have a few customers who are. Best of all, content shared on Google+ shows up in the search engine results. If you want to improve your own search results, share your blog posts and other interesting articles to Google+.

 

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Pinterest is an online pin board where users share, or “pin,” photos of things they like, so their other friends can see them. You can organize your photos into different boards — things I want, organization, weight loss motivation, recipes to try, travel planning, childhood memories — and browse other people’s boards to get inspiration from them.

We’ve seen boards dedicated to fitness, home decorating, wedding planning, healthy eating, favorite desserts, skin care tips, you name it. Then, as the pinners are surfing the web, and they discover a photo of something they like, they pin it, add it to their appropriate board, and write a suitable description that explains what they liked about it.

There are a few cool things about Pinterest that make this more than just a bulletin board though. For one thing, whenever someone clicks your pinned photo, they’re taken to the original website where you found it, like, say, a book page at Amazon.com. (Idea: Create a birthday wish list board and pin the photos of items you want.)

Another possibility is to use Pinterest to promote items you sell. Pin photos to your store’s “Items We Carry” board, and put up the photos of new products. If you have an affiliate sales account (i.e. you sell someone’s product from someone else’s site, and get a commission), you can even post photos from those sites, and then sell those products.

Of course, you don’t want to post only sales photos. People come to social media to escape advertising, not be bombarded with it. Use your sales items sparingly, mixed in with your fun and interesting “pins.”

If you use social media at all, you may have heard of Klout.

Klout is the tool that measures a person’s social media influence — their “clout” — online. It’s a number, on a 100 point scale, that shows how successful they are at getting other people to click a link in a Tweet, respond to a Facebook status update, comment on an Instagram photo, or even retweet another tweet. It’s primarily a Twitter measurement tool, but covers a lot of social media.

If you want to see whether someone making a complaint or compliment has a lot of influence, check Klout to see how much sway they hold in the online world. If they have a score over 50, that’s pretty good — it’s in the upper 80th percentile of scores. An average score is around 10 – 20.

While you don’t want to ignore people with low Klout scores, you do want to reach out to people with high scores. Those are the people who most likely have a few thousand followers, they interact with them on a regular basis, and they can at least do some effective word of mouth marketing.

These are the people who will tweet, “Just had a great lunch at @StevesNYPizza,” which can then be seen by all their followers. And while that may not be enough to get rampaging hordes of people breaking down your door, it’s at least enough to make an impact and bring in a couple new people. Get enough people in your community to tweet about your restaurant, as well as talking to you on Twitter about things going on in your community, and you’ll start catching the eyes of people who are looking for somewhere for lunch.

It’s a good idea for home services professionals to keep an eye on their online reputation. You should know what people are saying about you, good or bad, and be prepared to help solve any problems that appear online.

The best way to keep track of what people are saying about you is to do a basic Google search for your name and one for your company name (log in to your Gmail or Google account first). Add in your city or coverage area, plus your service offering, and see what comes up. Next, open a separate browser without signing in to Google, and do the same search.

The second search is the “objective” Google search results — it’s what Google will show for people who don’t know you. What you found during the first search is what Google wants to show you, because they know what you would like to see.

(We’re telling you this so you don’t do a Google search and think that you’re winning at Google.)

You need to know how your name is being used online, because what you found during the objective search is what other people will find when they search for you.

And since, like every other home services professional, you need a good reputation and word-of-mouth referrals, you need to know what people are saying about you. But you also don’t want to spend 15 minutes every day doing this search, scrolling through 100 results to find anything new.

This is where Google Alerts come in handy.

Google Alerts will monitor the Internet, look for saved keyword terms, and email it to you every day. It will help you find new pages, and find some of your most unexpected pages and mentions. Tomorrow we’ll teach you exactly how to set up your Google Alerts.

This week we revisited the restaurant business, and how to use some social media tools to their
advantage, deal with customer complaints, and improve customer satisfaction.

On Monday, we looked at how restaurants can use Pinterest, Instagram, and
Foursquare as ways people can share photos of their dining experience at your restaurant. They
can pin photos from your website, share their own Instagram photos, and leave photos on their
Foursquare checkins.

We talked about getting people to leave positive reviews for you on Tuesday,
on different social networks like Yelp, UrbanSpoon, and even on Foursquare. Just ask them through
a table tent, or even leaving a QR code to your Yelp page, asking for love-it-or-hate-it feedback.

Wednesday was about how to deal with negative feedback on these sites,
including never to fight back, but to apologize instead, and offer to fix the problem. That way, other
people get to see how well you treat everyone, including the complainers.

Of course, you can’t monitor social media all day long. You have a restaurant to run. So
Thursday was about how to set up Google Alerts to keep track of what other
people are saying about you on social media.

Restaurants have a whole slew of tools available to them to help them market and promote their
business. They can even take advantage of the word-of-mouth marketing on behalf of their
customers telling their friends about the experience they had at your restaurant. Why not put that to
work for you?

Yesterday, we talked about how to get people to leave positive reviews about your restaurant.
We also suggested a method of showing people how to get directly to your Yelp page to leave a
comment while they’re sitting there in the restaurant. Admittedly, that’s a risk, because if someone
has a complaint, you’ve just made it easier for them.

Even if they waited until they got home to leave an angry comment, the damage has been done. So
how do you combat those negative reviews? Here are three steps you can take:

  • First, never, ever become combative. Even if the review says awful
    things, never retaliate in anger, use sneaky, underhanded tactics, or file a complaint with the service.
    That will make you seem like a petty bully, and only confirm the complaint.
  • Instead, apologize for the problems. Nothing is more disarming to an
    angry person than to receive an apology from the person they’re yelling at. They realize they were
    heard, and that they’re dealing with a real person.
  • Make it right. The person’s complaint is out there for everyone to see, and
    you can’t remove it. What you can do is let people see how you solve the problem. Ask for a chance
    to make it right, and offer a free replacement meal. This shows potential visitors that you care about
    your customers, even the angry ones. They think, “they helped someone who was angry; they’ll
    probably do a good job for me.”

If the other person continues to rant, even after your apology and generous offer, then you look
like the good guy, and the complainer looks like a whiny brat who just wants the attention. In either
case, you’ve controlled the damage and look like a good guy after all.

Restaurants using social media to promote their business can take it to the next level by adding a few
new tools to their promotional toolbox, namely Pinterest, Instagram, and Foursquare.

Pinterest

Pinterest lets people share photos of things they find online and want people to know about,
whether on mobile phones or laptops. People find pictures on websites, pin them to their boards,
and share them on Facebook or the Pinterest app. You can put photos of your food and restaurants
online, and encourage visitors to pin the food to their boards. When users click the photos of your
food, they’ll be taken to your site.

Instagram

While Pinterest lets people pin photos of things they find, Instagram lets people take photos of
things with their mobile phones and share them, whether it’s food, collectibles, or even stuff their
kids are doing. Encourage customers to take Instagram photos of their meals and share them with
friends, which promotes your restaurant.

Foursquare

Foursquare started out as an app that would let people check in to a place and connect with friends,
but it’s turning into a review site where users can leave comments about what they like and don’t
like about a restaurant. Encourage your customers to leave photos of the food and decor on your
Foursquare page. As more people turn to Foursquare for recommendations, they actually get to see
what they’ll be eating.

These social media tools can help people share what they like best about your restaurant with their
Facebook and Twitter friends, which will help your word-of-mouth-marketing efforts to promote
your restaurant to new customers.

 

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