Keeping your customers informed saves you and them from unnecessary stress. During these trying times, it’s important businesses do as much as they can to ensure customers know how and when to contact them.
Many businesses have been forced to change their hours of operation because of the coronavirus pandemic. Communicating changes to operating hours prevent customers from calling or traveling to your business when you’re not open.
One of the primary ways customers see your hours of operation is by looking up your business in Google Search or on Google Maps. To update this information, you’ll need to update your Google My Business information, which affects the details that are displayed.
Easy Steps to Change Your Google My Business Hours
1. Go to business.google.com/manage. You should see a "Locations” dashboard with the listings you manage.
2. Click the listing you want to edit.
3. Click “Info.”
4. Click the Edit icon (it looks like a pencil) next to your hours.
5. Make the appropriate changes to your days and hours and click “Apply.”
If you rely on a smartphone or tablet to manage your business, then we recommend downloading the Google My Business app from the Google Play Store for Android or from the App Store for iPhone and iPad. Once logged in, the same directions as desktop/laptop apply.
Some updates to Google My Business can take three days for review by the Google My Business team.
Plan Ahead by Updating Special Hours
If you know that there are certain days that you will be closed or have different hours of operation than usual, then you can ensure these exceptions reflect on your Google My Business listing by updating the “Special Hours” section right next to "Hours." It is worth updating if only to prevent angry calls and negative reviews.
Use “Posts” to Announce Quick Updates
The “Post” feature in Google My Business can also be an effective tool for communicating with your customers, especially when certain changes are made on short notice. You can use posts to provide quick updates about your business, links to resources and also to promote special offers.
To access “Posts,” go to business.google.com/manage > Click Your Listing > Posts.
Don’t Forget to Update Your Website and Other Listings
If you’re updating your hours on Google My Business, you’ll want to make sure you update them anywhere else they are listed. Consider your website, Yelp.com, Facebook.com and other directories this information might be listed. This way, wherever customers find you, they’ll know when and how they can do business with you, regardless of the circumstances.