Engage your customers
Explore how we help franchise and multi-location businesses ensure local customer satisfaction.
Receive And Post Reviews From Happy Customers
Seamlessly ask for and respond to reviews
Enable your franchisees to say thank you to a happy customer or respond to a bad experience on Rate-a-biz reviews right from their dashboard. They can use our email template or customize their own - all they need to do is enter the address of the happy customer and click send! We automate the rest.
Auto-publish reviews to your website
Locations can ask for a review via Rate-a-biz, and we’ll auto-publish any review on their local website. Reviews rated 4 or 5 stars are posted immediately, while those rated 3 stars or less are held for franchisee response and management before posting. Franchisees can also remove unwanted reviews from their website.
Become the obvious choice with Google reviews
We provide franchisees with the tools to easily ask for Google My Business reviews straight from their dashboard. The collected reviews appear next to their listingin maps and search.
Take Action On Key Insights From Call Outcome Audits
Identify opportunities to do more business
We identify gaps in turning a lead into a scheduled appointment and provide opportunities to coach your franchisees on phone-handling skills.
Consult with franchisees to schedule more appointments
Our dedicated Customer Success Consultants will review theresults of your call audits with your owner-operators to improve their chances of scheduling appointments.
Learn call patterns to make better resourcing decisions
See how many calls are going to voicemail or are unanswered, learn call arrival patterns to make better staffing decisions, or determine if a call center service can improve your lead-to-appointment ratio.
Create Helpful Content And Demonstrate Subject-Matter Expertise
Contribute to your SEO success
Provide positive ranking signals to search engines by updating your website frequently with new blog content.
Generate growth awareness
Post franchise location openings to inform customers when you expand your business into new markets or services.
Create trust signals
From DIY assistance to your own research, publishing educational content about your industry builds customer trust.
Effectively Manage Offers And Promotions From Coast To Coast
Corporate and local offer management
Create and publish offers to each of your location’s individual websites using corporate offer-management. Choose to push an offer out to one, many, or all locations right from your dashboard. You can also set rules that enable locations to publish from a list of corporate-approved offers or allow them to be creative and set their own local offers.
Create urgency without the hassle of managing offers
Set your offer(s) to auto-update the expiration date on a recurring basis to create a sense of urgency among your customers.
Measure and improve offers
View how many customers share your offers to inform future offer placements and campaigns through our Centermark reporting platform.