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eCommerce: Add a Shipping Carrier

A shipping carrier helps you ship order packages to your customers. You can add a shipping carrier to your eCommerce account so you can utilize reliable shipping services and deliver order packages to their destinations safely and efficiently.

In this article, we will discuss:

How to Add a Shipping Carrier

  1. Log in to your account via https://www.web.com/my-account/login.
  2. In your Account Manager:
    • Click eCommerce on the left side of the page, then click LAUNCH.
      Note: If you have one eCommerce product, you will be directly routed to your eCommerce dashboard.
    • Click Websites on the left side of the page; if you have a Website plan, then click Launch Website Builder.
  3. Once inside your eCommerce account, select Store on the left menu, then select Settings. Scroll down, look for the Shipments tile, and click the Manage button.
    Shipments, then click Manage

  4. Within the Carriers tab, click the Connect Carriers button. If you already have a carrier connected, click the Add New button instead.
     
    • Connect Carriers button:
      Carriers Tab

    • Add New button:
      Add new button

  5. Select a carrier you want to Connect or Activate.
    Select a Carrier

  6. Connect to a carrier by clicking the Connect to <Carrier Name> button. Then, follow the steps to add your account information to complete the process. Below is an example:
    Note: Carriers you Connect to require you to obtain a personal account with the Carrier first (UPS, FedEx, DHL eCommerce, Amazon Prime, and Custom Carrier). In addition, you must pay any charges for shipping and label printing to the Carrier directly.

    Connecting to UPS:
    Connecting to UPS Step 1   Connecting to UPS Step 2

  7. Activate select carriers by clicking the Activate <Carrier Name> button. Then, click Continue on the confirmation pop-up to complete the activation. Below is an example:
    Note: Carriers you Activate leverage our direct integration to simplify connectivity and billing by managing everything through your Web.com account (USPS, Canada Post, and DHL Express). Charges for shipping or label printing will be billed to the primary payment method on file. You will also receive an order confirmation email to the billing email address and can access a list of shipping transactions in your Account Manager Order History.

    Connecting to USPS:
    Connecting to USPS

You have successfully added a new carrier! To manage carriers, click the horizontal ellipses on the Carriers page to edit or disable a carrier.

click the horizontal ellipses

To learn more about managing shipping options, including creating and canceling a shipment, generating and voiding shipping labels, and viewing your shipment history, see eCommerce: Manage Shipping Options.

Review

With a few simple steps within your eCommerce account, you can add a shipping carrier and manage shipping carriers like UPS, FedEx, and USPS. This allows your online store to provide diverse shipping options, enhance customer satisfaction, and ensure the efficient delivery of your orders.

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