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How to Create and Manage a Mailbox

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Setting up a Mailbox

Note: A newly purchased mailbox may take a few minutes to fully provision and appear in your account. You may need to log out and log back in again to your Account Manager while waiting for the mailbox to provision completely.

We are now in an era where email has become an essential tool for communication. Whether you're a student, a professional, or a business owner, having a mailbox is crucial for staying connected with others. As long as you have an active email service with Web.com®, you can set up a mailbox using a domain registered with us or an external domain. If you are looking for instructions on how to manage your mailbox, please see How to Manage Mailbox Aliases and How to Delete or Unassign a Mailbox.

In this article, we will discuss: 

Creating a Mailbox Using a Domain Registered With Us

Follow these instructions to create a mailbox.

  1. Log in to your Account Manager.
  2. Click Email on the left side of the page, then click the Professional Email in the drop-down menu to proceed. 

Email in the Account Manager navigation menu

  1. Go to the PLANS tab, then click ASSIGN MAILBOX.

If you have multiple email services, you will need to select the email service you would like to use, then click the ASSIGN MAILBOX button. 

Assign Mailbox button in the Plans tab

  1. Your view will vary depending on the email plan you have.
    • If you have a Business Email or Professional Email plan, you will get this screen below. Enter your preferred mailbox name, select the domain name, and enter and confirm the password. Click ASSIGN.

      Enter Mailbox Name and Password

       
    • If you have other email plans like eCommerce, Hosting, and Website package email, you will get the screen below. Enter your preferred mailbox name, select the domain name, and enter and confirm the password. Click SAVE & CONTINUE.

Add Hosting Mailbox

Your new mailbox was successfully added!

Note: It may take up to 4 hours for your changes to take effect. Meanwhile, newly registered domain names may take up to 48 hours for changes to take effect.

To access your mailbox in an email app, you must first configure your DNS. See How Do I Get Started with POP3 and IMAP? for instructions on setting up your email in an email app.

 

Creating a Mailbox Using a Domain Registered With Another Registrar

Follow the steps below to set up a mailbox using a domain registered with another registrar.

  1. Log in to your Account Manager.
  2. Click Email on the left side of the page, then click the Professional Email in the drop-down menu to proceed.

Email in the Account Manager navigation menu

  1. Go to the PLANS tab, then click ASSIGN MAILBOX.

If you have multiple email services, you will need to select the email service you would like to use, then click the ASSIGN MAILBOX button. 

Assign Mailbox to Professional Email

  1. Depending on the email plan you purchased with Web.com®, your view will be:
    • If you purchased a Business Email or a Professional Email plan, you could assign an external domain by selecting the My domain is not listed here option in the Select Domain field. Selecting this option will allow you to enter your external domain. Once the mailbox name and password are entered, click the NEXT button.

      Domain is not listed

      Your DNS Settings will be displayed. Update the DNS Settings at your current registrar using the settings provided.

      Click the CLOSE button to return to the Mailbox List page. When you click the MANAGE button, it will open the Mailbox Details Page. The Advanced settings are collapsed by default. The user may VERIFY CONNECTION.

      Verify Connection

       
    • If you have other email plans like eCommerce, Hosting, and Website package email, you can use an external domain to create your mailbox by entering it in the Type in a Domain Name field and clicking APPLY CHANGES. The domain you just entered will now appear in the Select Domain drop-down. Once your preferred mailbox name and password are entered and confirmed, click SAVE & CONTINUE.

      Create a mailbox using an external domain
  1. Your new mailbox was successfully added!
  2. You will now need to update the email DNS settings at your current registrar. To view your email DNS settings, you will need to go to the Hosting or Website section in the Account Manager.
    • For Hosting Package Emails, you will need to launch the Hosting Control Panel and click the Assign/Edit Your Domain button in the Package Details section. In the Domain Names Pointing to this Package page, click View DNS. This will give you the website and email records. Copy the MX records and use them to update your email DNS records in your registrar.

      View DNS in the Hosting Control Panel
    • For Website Package Emails, you will need to MANAGE the website package to open the Website Details page. From there, you can click the View DNS link. Copy the MX records and use them to update your email DNS records in your registrar.

      View DNS in Website Details page
Note: It may take up to 4 hours for your changes to take effect. Meanwhile, newly registered domain names may take up to 48 hours for your changes to take effect.

To access your mailbox in an email app, you must first configure your DNS. See How Do I Get Started with POP3 and IMAP? for instructions on setting up your email in an email app.

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