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Knowledge Base

DIY Website Builder—Domain Troubleshooting Tips

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Important: This article only applies to customers who have purchased DIY- Website Builder after January 2020.

When you purchased the DIY Website Builder package, you had the option to use an existing domain name or obtain a new one with the website builder. You will need to check if you purchased a new domain when you bought the website builder or if you chose to use an existing one with a current registrar. 

If the domain you purchased is with Web.com
®, then this will likely require additional support. Please contact the Domains team at 1-800-862-8921.

If you are using an existing domain name, please follow these steps:

1. The builder did attempt to publish the site, but you will need to update the DNS with the Registrar/Company where it was originally purchased.

Note: Updating the DNS (Domain Name Server) will allow your domain/URL to be connected with the website builder.

2. Where did you purchase your domain from?

  • If you purchased the domain from Web.com®: see How Do I Manage DNS and Advanced DNS Records?

  • If you purchased the domain elsewhere (i.e., GoDaddy, Domain.com LLC, etc.), you will need to contact the domain provider to update your DNS.

  • If you don't know where you purchased the domain, go to https://whois.icann.org/en and enter the domain name. On the results page, go down to 'Registrar.'

  • If Results are returned, the company name that appears after "Registrar" and/or the domain after 'URL' is the company you registered your domain with. Contact them for further assistance with updating your DNS.

Important: The new name server addresses you will need to update the DNS to is: dns1.registeredsite.com and dns2.registeredsite.com.

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