DIY Website Builder—Troubleshooting Tips for Domain Issues

Facing domain issues while using our DIY Website Builder can be a daunting experience, but our troubleshooting tips for domain issues are here to assist you. Whether you’re struggling with DNS configurations, domain registration hiccups, or connectivity problems, this comprehensive guide offers practical solutions to help you resolve these common challenges.

When you purchased the DIY Website Builder package, you had the option to use an existing domain name or obtain a new one with the website builder. You will need to check if you purchased a new domain when you bought the website builder or if you chose to use an existing one with a current registrar.

In this article, we will discuss:

• Domain Purchased with Web.com
• Existing Domain Name
• Review

Domain Purchased with Web.com

If the domain you purchased is with Web.com, then this will likely require additional support. You can reach out to our support team via chat on Web.com or you can use our self-help option by going to our help page.

Existing Domain Name

1. The builder did attempt to publish the site, but you will need to update the DNS with the Registrar/Company where it was originally purchased.

2. Where did you purchase your domain from?
   • If you purchased the domain from Web.com, please check How Do I Manage Advanced DNS Records?
   • If you purchased the domain elsewhere (i.e., GoDaddy, Domain.com LLC, etc.), you will need to contact the domain provider to update your DNS.
   • If you don't know where you purchased the domain, go to https://whois.icann.org/en and enter the domain name. On the results page, go down to Registrar.
     
     If results are returned, the company name that appears after Registrar and/or the domain after the URL is the company you registered your domain with. Contact them for further assistance with updating your DNS.

Review

You can effectively address and resolve common domain issues encountered using Web.com’s DIY Website Builder by following the troubleshooting tips in this guide. These practical solutions will help ensure your website remains accessible and functional, whether it’s DNS configurations, domain registration problems, or connectivity challenges.