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Knowledge Base

Downloading My Website Files

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Overview

There are several advantages to downloading the files for your website. After the data are downloaded, you will be able to access information even without an internet connection. It also gives you the freedom to organize and save your data in a way that will make it easier for others to find and access it in the future.

How to Download Website Files Using FTP

Let's talk about the fundamentals of the file transfer protocol before we begin. FTP stands for File Transfer Protocol. You can transfer data from your local computer to your website and the other way around with this software. Using FileZilla to transfer files is strongly advised.

Follow the steps below to begin downloading website files.

Important: Make sure that you have a website that is hosted by us, and you have created an FTP account. You can visit the How Do I Set Up FTP? article before you begin.
  1. Log in to your Account Manager.
  2. On the left side of the page, select Hosting.
    Hosting button
  3. In the Hosting details page, select Configure FTP and Email.
    Configure FTP and Email
  4. Once you are redirected to the Web Hosting Dashboard, copy the FTP Server, as you will need this to access the server through FileZilla.
    FTP Server
  5. Open FileZilla.
    FileZilla
  6. In the FileZilla, you will need to enter the following details in the field provided.
    Filezilla logins
    1. Host – Type the FTP server that you copied in step four.
    2. Username – Type in the username associated with the FTP account you set up.
    3. Password – Type in the password of the FTP account that you set up.
    4. Port – In this field, type "21" without the quote marks.
  7. Click Quickconnect once all the fields have been filled out.
  8. Click OK once a pop-up message shows up.
    OK button
  9. Your website files should be visible on the right side of the page after successfully entering your FTP account, as shown in the screenshot below.
    Remote site
    Important: The files on the left side of the page, referred to as the Local site, are located on your local computer, while the files on the right side, referred to as the Remote site, are located on your website.
  10. Select the location where you wish to keep the website files on your local system. Click Desktop, for instance, if you wish to move all website files to your desktop.
    Desktop folder
  11. Hover your cursor over the directory containing the website files to initiate the download process. Click Download after that.
    Download button
  12. As soon as the download starts, you can check its progress using the box below.
    Status window
  13. At the bottom part of the page, you can find the following tabs.
    Filezilla tabs
    1. Queued files – Website files that are pending to be transferred to your local computer.
    2. Failed transfers – Website files that failed to transfer to your local computer.
    3. Successful transfers – Website files that have been successfully transferred to your local computer.
  14. After the download is finished, you may view all of the transferred website files by going to the destination folder on your local computer.
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