eCommerce: How to Enable Auto Sync

We enable Auto Sync feature to keep your product quantities up to date across all of your sales channels. When Auto Sync is enabled, we will send a quantity update (your syncable balance) to your sales channels each time there is a quantity change (e.g., new sales order, purchase order, work order, manual adjustment, file upload, or inventory feed update).

Your eCommerce account is the master of inventory, so any quantity adjustments made directly on your sales channel won't be updated in eCommerce. Before you enable Auto Sync for your products, you will want to ensure the quantities are correct on your eCommerce website, as we will override the quantities you currently have set on your sales channels once a quantity sync occurs.

In this article, we will discuss:

• How to Enable Auto Sync for Products in Bulk?
• How to Enable Auto Sync for Individual Products?
• How to View the Status of your Quantity Sync?
• Review

How to Enable Auto Sync for Products in Bulk?

1. In your Account Manager, click eCommerce on the left side of the page.
2. On the eCommerce Details page, click Launch. Your eCommerce Dashboard will open.
   Note: If you have more than one eCommerce product, you will need to select the product you want to manage first.
3. On the left navigation menu, click on Store.
   


4. Once the drop-down menu shows, select Products.
   


5. For bulk action, you can click the checkbox on the upper left side of the table header.
   


6. Once the items are checked, click the drop-down menu next to Bulk Actions and choose Turn On Auto-Sync for Selected Products.
   

How to Enable Auto Sync for Individual Products?

1. In your Account Manager, click eCommerce on the left side of the page.
2. On the eCommerce Details page, click Launch. Your eCommerce Dashboard will open.
   Note: If you have more than one eCommerce product, you will need to select the product you want to manage first.
3. On the left navigation menu, click on Store.
   


4. Once the drop-down menu shows, select Products.
   


5. You may enable Auto Sync for your products by clicking the toggle buttons beneath Sync. Once done, you will receive confirmation messages in the lower-left corner of your screen.
   

How to View the Status of your Quantity Sync?

1. In your Account Manager, click eCommerce on the left side of the page.
2. On the eCommerce Details page, click Launch. Your eCommerce Dashboard will open.
   Note: If you have more than one eCommerce product, you will need to select the product you want to manage first.
3. On the left navigation menu, click on Store.
   


4. Once the drop-down menu shows, select Products.
   


5. Click on the Actions next to the Create Product button at the top-right corner of the screen.
   


6. Select Sync History.
   

Review

The Enable Auto Sync feature is a valuable tool for online sellers who manage inventory across multiple sales channels. By enabling Auto Sync, you can ensure that your product quantities are consistently updated across all platforms, saving you time and reducing the risk of overselling or stockouts. Remember that your eCommerce account acts as the primary source of inventory information, so any adjustments made directly on your sales channels won't be reflected in your eCommerce platform.

If you're looking to streamline your inventory management and provide a seamless shopping experience for your customers, consider enabling Auto Sync today.