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I Forgot the User ID or Password for My Account

Overview

With all the accounts you manage—bank, email, social media, etc.—forgetting your login credentials may happen. If you cannot sign in to your Account Manager, select the option below that applies to you.

If your Account Manager view shows as the image below, please select from the options below for instructions:

Account Manager Homepage

If your Account Manager view shows as the image below, select the option below for instructions:

Account Manager Homepage

I Forgot My Account Manager User ID

Follow these steps if you forgot your User ID.

  1. Log into your account by going to www.web.com and clicking the Log In icon on the upper right corner of the page.
  2. Click the Forgot User ID? link on the Login page.
    Forgot User ID link
  3. Enter your email address, complete the CAPTCHA, then click Next. If you forgot the email address, click Forgot Email? Search by domain and enter the domain name.
    Empty box to enter Email Address

  4. Check your email for further instructions on recovering your User ID.

Note: If you are not able to receive an email with the recovery link, please check your spam/junk folder. If it is not there, you can resend the email.

 

I Forgot My Account Manager Password

Follow these steps if you fail to remember your password.

  1. Log into your account by going to www.web.com and clicking the Log In icon on the upper right corner of the page.
  2. Click the Forgot Password? link on the Login page.
    Forgot Password

     
  3. Enter your User ID. If you forgot your User ID, please see I Forgot My Account Manager User ID above to retrieve it.
    Retrieve Account Access

     
  4. Click on the I'm not a robot checkbox, then click Next.
  5. After you click Next, you will either have the options below:
     
    Instructions if Trusted Phone Number is Not Set Up  

    If you did not set up your Trusted Phone Number, you will see what is displayed in the image below. Check your email address for the password reset link. If you are not able to receive an email with the recovery link, please check your spam/junk folder. If it is not there, you can resend the email.
    Message to check your email for password reset link

    Instructions if Trusted Phone Number is Set Up  

    If you have set up your Trusted Phone Number, you will see what is displayed in the image below. When you click on the I didn’t get an email drop-down, you will see the text me a verification code link. This allows you to request a one-time code via SMS to reset your password if you did not receive an email with your password reset link. Follow the steps below.
    Text me a verification code link

     
    1. Click on the text me a verification code link. You will get an SMS with a code to your Trusted Phone Number.

    2. Input the code in the Verification Code box, then hit Submit. If you need to resend the code, click Resend.
      Empty box to enter Verification code

       

      Note: If you use the allowable number of resend attempts and fail to enter a valid verification code, the field to enter the code will be greyed out, and you will see the error below:
      Error stating that the verification code has expired and maximum resend attempts reached
    3. Once you enter a valid verification code, you will be taken to a screen where you can enter your new password. Enter your new password in the empty fields, then hit Change Password.

      You have successfully reset your password.

Note: If you cannot reset your password because you cannot access the email on file, you must submit a request to change the email address associated with your User ID.

 

My Account is Locked

Maximum Login Attempt

We will place a Login Lock on your account if you have exceeded the maximum number of allowed login attempts. This lock is implemented to protect your account from hackers and malicious attacks. To regain access to your account, you have to contact support.

 

Support.web.com Password Recovery

Follow these steps to recover your Account Manager password.

  1. Go to support.web.com.
  2. Click the red here link under the empty field beside Password.

Fields to enter User Name and Password

  1. This will take you to a page where you will be asked to enter your User Name.

Note: If you forgot your User Name, check the welcome email you received when you made your original purchase. If you cannot find it, please contact us via chat by going to www.web.com and clicking on the Contact Us icon.

  1. Enter your User Name, then click Submit.

Field to enter User Name

A password reset link will be sent to the email address associated with your account.

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