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FTP FAQs and Troubleshooting

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Overview

File Transfer Protocol or FTP is a way to send files from one computer to another over the internet. It's like sending a package through the mail: you put the files in a "package" (called a file transfer), and then you send it to the other computer.

In this article, we will discuss: 

Download a Program

To begin transferring files from one computer to another, you need to have an FTP client application first. We recommend using FileZilla as the third-party client application as it is the most used application for transferring files. Begin by downloading the FileZilla client.

Once downloaded, you can go to How Do I Set Up FTP? article to begin setting up your FTP.

 

How Do I Start Uploading Files Using FTP?

Follow these instructions to upload files using FTP.

  1. Connect to your FTP application or FileZilla application. Then, enter the details in the field provided.
    FileZilla
    1. Host – Enter the FTP Server name.
    2. Username – Type in the username associated with the FTP account you set up.
    3. Password – Type in the password of the FTP account that you set up.
    4. Port In this field, type "21" without the quotation marks.
  2. Click OK once a pop-up message shows up.
    FTP connection

     
  3. Find the files on your local computer that you want to upload. Then, drag and drop files to /htdocs folder or the subfolder to which your domain name is assigned.
    Remote Site

     
  4. You may need to lcick the /htdocs or /www folder or subfolder to which your domain is assigned. You will see a similar layout representation in the image below.
    FTP page
    1. Status box – This is where the status of your activity in the FTP will show.
    2. Computer files – You will find all the files from your computer in this window.
    3. Server files – All server files or website files can be found here.
    4. Activities – The activities and status of upload/download of files will show on this window.

Note: On Windows 2008 servers, the root folder is labeled www and not htdocs. If you purchased a Windows hosting package after 9/6/2012, you are on a Windows 2008 server.

 

FTP Troubleshooting and Tips

The following is a list of steps you can take to troubleshoot problems using FTP:

  1. Ensure that you have assigned your domain name to the appropriate hosting package.
  2. The root directory for the website is /HTDOCS. This is the default directory where your website must be uploaded. On Windows 2008 servers, the root folder will be labeled www and not htdocs. If you purchased a Windows hosting package after 9/6/2012, you are on a Windows 2008 server.
  3. If you have assigned the domain to a subfolder of HTDOCS or WWW, be sure to upload your files to your specified folder.
  4. Make sure your home page is an approved file name. The most common filename for your home page is index.html.

 

Additional Resources

Below are some related articles that you might find helpful. Click on the article to open it.

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