FTP FAQs and Troubleshooting
File Transfer Protocol or FTP is a way to send files from one computer to another over the internet. It's like sending a package through the mail: you put the files in a "package" (called a file transfer), and then you send it to the other computer.
In this article, we will discuss:
- Download a Program
- How Do I Start Uploading Files Using FTP?
- FTP Troubleshooting and Tips
- Additional Resources
To begin transferring files from one computer to another, you need to have an FTP client application first. We recommend using FileZilla as the third-party client application as it is the most used application for transferring files. Begin by downloading the FileZilla client.
Once downloaded, you can go to How Do I Set Up FTP? article to begin setting up your FTP.
Follow these instructions to upload files using FTP.
- Connect to your FTP application or FileZilla application. Then, enter the details in the field provided.
- Host – Enter the FTP Server name.
- Username – Type in the username associated with the FTP account you set up.
- Password – Type in the password of the FTP account that you set up.
- Port – In this field, type "21" without the quotation marks.
- Click OK once a pop-up message shows up.
- Find the files on your local computer that you want to upload. Then, drag and drop files to /htdocs folder or the subfolder to which your domain name is assigned.
- You may need to lcick the /htdocs or /www folder or subfolder to which your domain is assigned. You will see a similar layout representation in the image below.
- Status box – This is where the status of your activity in the FTP will show.
- Computer files – You will find all the files from your computer in this window.
- Server files – All server files or website files can be found here.
- Activities – The activities and status of upload/download of files will show on this window.
Note: On Windows 2008 servers, the root folder is labeled www and not htdocs. If you purchased a Windows hosting package after 9/6/2012, you are on a Windows 2008 server.
The following is a list of steps you can take to troubleshoot problems using FTP:
- Ensure that you have assigned your domain name to the appropriate hosting package.
- The root directory for the website is /HTDOCS. This is the default directory where your website must be uploaded. On Windows 2008 servers, the root folder will be labeled www and not htdocs. If you purchased a Windows hosting package after 9/6/2012, you are on a Windows 2008 server.
- If you have assigned the domain to a subfolder of HTDOCS or WWW, be sure to upload your files to your specified folder.
- Make sure your home page is an approved file name. The most common filename for your home page is index.html.
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