Knowledge Base
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Getting Started with Pro Design Support


Pro Design Support is a complimentary service you receive when purchasing a website builder or online store. Our experts will help orient you to your new website builder and answer your questions, saving you time and helping you learn how to create the best website for your needs.

What Does It Come With?

Note: Our designers cannot create or edit content, design images or logos, or embed code for you.

You will receive a 1-hour session with one of our design experts to help you get started with your new product.  With Pro Design Support, you will:

  • Get a walkthrough of our website builder and its various functions.
  • Learn how the different features work, where they are located, and when to use them.
  • Discover numerous templates and how to use them as the perfect building block.
  • Understand how to customize your website with images and written content.
  • Learn how to embed items in a third-party widget for blog-focused websites. 
  • Get recommendations from our experts based on best practices.
  • Ask questions about our website builder.

What Do I Need to Do?

Important: This service is only available for 14 days after your purchase.

If you have made a purchase and want to use our design service, make sure to get in touch with our experts within 14 days. You can contact our designers by dialing 877-501-2828 on weekdays (Monday to Friday) between 8 AM to 8 PM EST. This offer is also available for our international customers located outside of the US/CA.

Pro Tip: Take notes during your consultation so you can refer back to them if needed.
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