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Knowledge Base

How Do I Get Started with POP3 and IMAP?

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Important: If you are receiving an error on your Apple device, please try restarting the mail application to resolve the issue.
If you need to update your email settings, visit How Do I Update the Email Settings in My Email Client?.

Overview

POP3 and IMAP allow you to use your favorite email app or software to manage your email. Most computers and mobile devices have a mail program built into their operating system. There are other apps, such as Outlook, that you can install on your computer or mobile device if you do not want to use any included programs. 

  • POP3 allows you to link your email address to your mail app. Your emails are downloaded to your computer and removed from the mail server. Your email messages can only be seen on the device where you set up your email address.   
  • IMAP allows you to use different mail apps to access and manage your email. Your email messages can be seen on any device.  

To set up your email, you must follow the below steps. If you are updating your email settings, you can select your email app or software for instructions. 

Frequently Asked Questions

Before You Begin

You will need your username and password to set up your email. 

  • Your username is your full email address. 
  • Your password is the password you set for your email address. 

Find Your Email Settings

You need your email settings to set up your email in your email app or software. 

First, enter your domain name below to locate your server settings. For example, if your email address is [email protected], enter emailhelp.com.

Having Trouble?

If you don't see the reCAPTCHA in the above form, try the following troubleshooting steps:

  • Wait about 3 seconds after ticking the checkbox before hitting Submit.
  • Check your browser to be sure it is updated.  
  • Disable plugins and extensions that are causing problems with your browser.
  • Try using another browser.

For more information, visit https://support.google.com/recaptcha.

 

Below is a detailed explanation of the email settings.

  POP IMAP
Email Address:  The email address you are setting up. The email address you are setting up.
Incoming Mail Server: A system that receives an email. The server is found in the above results. A system that receives an email. The server is found in the above results.
Incoming Server Port: 995 - A setting mail servers use for receiving an email. 993 - A setting mail servers use for receiving an email.
Outgoing Mail Server: A system that sends email. The server is found in the above results. A system that sends email. The server is found in the above results.
Outgoing Server Port: 587 - A setting mail servers use for sending an email. 587 - A setting mail servers use for sending an email.
Outgoing Server (SMTP) requires authentication: Yes - Your full email address and password Yes - Your full email address and password
SSL/TLS: Enable this option. Enabling SSL and using TLS ensures your email remains secure. Please be sure you are using a mail app that supports TLS 1.2. Enable this option. Enabling SSL and using TLS ensures your email remains secure. Please be sure you are using a mail app that supports TLS 1.2.

 

Select Your Email App/Software

Select your brand of product—Windows, Mac, or Mobile. Then, click your product link for setup instructions and FAQs for the software or device you are using.  

 

It may take up to 48 hours for your settings to activate for newly registered domain names. If you have just configured the mailbox, it may take up to 4 hours for the mailbox to be fully functional.

 

Q: What Email Apps or Operating Systems Are Supported?

A: Below is a list of email apps and operating systems that support TLS 1.2. 

Note: If you are not using one of the email apps or operating systems below, you will need to update to the version listed or access your email from an internet browser.

Operating Systems

  • Android 5 or Newer
  • iOS 9 or Newer
  • macOS X 10.11 or Newer
  • Windows Desktop 8 or Newer
  • Windows Phone 8.1 or Newer

Email Apps

  • Outlook 2013 or Newer
  • Thunderbird 78 or Newer
  • Windows Mail 8 or Newer

Q: How Many Connections Are Allowed Per IP Address?

A: Our system will only allow up to 25 connections to IMAP at one time per IP Address. This means there cannot be more than 25 concurrent users unless each system has its own public IP address. Some mail apps use at least two or more IMAP connections per mailbox.

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