How to Avoid Getting an Email Certificate Trust Issue Error
Do you often get an "email certificate trust issue error" message while trying to check your emails? This error is more common on iPhones. But don't worry, there's a simple solution to fix it. This guide will help you avoid the "email certificate trust issue error" and get your email account working smoothly again.
In this article we will discuss:
If you received the error message below, you must trust the new certificate from your computer or device to avoid receiving this error message within your Apple email application.
To avoid getting this error in the future, you should update your email settings to ensure you are using secure settings. Taking these steps will prevent you from having to take this action annually.
If you need your email settings, you can locate them by entering your domain name below.
Enter your domain name in the form below to locate your email settings. For example, if your email address is [email protected], enter emailhelp.com.
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Below is a detailed explanation of the email settings.
| POP | IMAP | |
|---|---|---|
| Email Address: | The email address you are setting up. | The email address you are setting up. |
| Incoming Mail Server: | A system that receives an email. The server is found in the above results. | A system that receives an email. The server is found in the above results. |
| Incoming Server Port: | 995 - A setting that mail servers use to receive emails. | 993 - A setting that mail servers use to receive emails. |
| Outgoing Mail Server: | A system that sends email. The server is found in the above results. | A system that sends email. The server is found in the above results. |
| Outgoing Server Port: | 587 - A setting that mail servers use to send an email. | 587 - A setting that mail servers use to send an email. |
| Outgoing Server (SMTP) requires authentication: | Yes - Your full email address and password. | Yes - Your full email address and password. |
| SSL/TLS: | Enable this option. Enabling SSL and using TLS ensures your email remains secure. Please be sure you are using a mail app that supports TLS 1.2. | Enable this option. Enabling SSL and using TLS ensures your email remains secure. Please be sure you are using a mail app that supports TLS 1.2. |
Below are the email settings for Dotster and Mydomain customers:
Email Settings for Dotster Customers
Below are generic settings that should work for any email client or mobile device.
| Setting | What You Input |
|---|---|
| Username: | Your full email address |
| Password: | Your email password |
| Connection Type: | Server & Port info |
| POP | Incoming Server: pop.dotster.com Incoming Port: 110 (or 995 with SSL enabled) |
| IMAP | Incoming Server: imap.dotster.com Incoming Port: 143 (or 993 with SSL enabled)) |
| SSL (Optional): | Enabled or Disabled |
| Outgoing Server Authentication: | Enabled |
| Outgoing Server: | smtp.dotster.com |
| Outgoing Port: | 587 (or 465 with SSL enabled) |
Note: If 587 is not working for the Outgoing Port, try using port 25 instead.
Email Settings for Mydomain Customers
Below are generic settings that should work for any email client or mobile device.
| Setting | What You Input |
|---|---|
| Username: | Your full email address |
| Password: | Your email password |
| Connection Type: | Server & Port info |
| POP | Incoming Server: pop.mydomain.com Incoming Port: 110 (or 995 with SSL enabled) |
| IMAP | Incoming Server: imap.mydomain.com Incoming Port: 143 (or 993 with SSL enabled)) |
| SSL (Optional): | Enabled or Disabled |
| Outgoing Server Authentication: | Enabled |
| Outgoing Server: | smtp.mydomain.com |
| Outgoing Port: | 587 (or 465 with SSL enabled) |
Note: If 587 is not working for the Outgoing Port, try using port 25 instead.
iPhone or iPad
To avoid the error on your iPhone or iPad, you will need to update the email settings on your device. If you set up your email address on your device by going into Settings, then Mail, you can into Mail and update your email settings.
If that does not work or you set up your email by downloading the profile, you will need to remove your email address and add it back to your device. When you add your email address back, you have the choice of setting up your email address manually (entering your settings in Mail) or automatically (downloading the profile).
Choose the option to update your email settings or remove and re-add your email account for more instructions.
Use the following steps to update your email settings.
- Go to Settings on your iPhone or iPad.
- Scroll down and click Mail.
- Next, click on Accounts.
- Select your email account from the list of email accounts.
- Select your email address next to Account.
- Under Incoming Mail Server, add the incoming mail server in the Host Name field.
- If you cannot update this setting, you will need to remove the mail profile and add it back. Proceed to Remove and Re-add Your Email Account for instructions.
- Select SMTP under Outgoing Mail Server.
- Click Add Server... under Other SMTP Servers.
- Add the server settings sent to your email box and click Save.
- Click Done.
Use the following steps to remove your mailbox from your iPhone or iPad and add it back. Note that these steps are for iOS 14 & 15 and iPad OS 14 & 15.
- Tap Mail, the tap Accounts.
- Click on your mail account from the list.
- Select Delete Account, then confirm that you want to delete your account.
- If you set up your email by downloading the email profile, you will need to got to:
- iOS 14 or Earlier: Go to Settings>General>Profiles. Then, select the corresponding configuration profile and Delete Profile. Enter your iPhone passcode if asked, then click Delete. Proceed to step 5.
- iOS 15: Go to Settings>General>VPN & Device Management. Then, select the corresponding configuration profile and click Remove Profile. Enter your iPhone passcode if asked, then click Delete. Proceed to step 5.
- You will now add your email profile to your device.
- To set up your email using the Wizard please refer to this article How Do I Connect My Device in Cloud Mail?
- Open Safari and log in to your webmail using this format – mail.domain.extension (for example: mail.example.com).
- Click on Menu, in the lower left of your screen.
- Select Connect this device.
- Then select the application you would like to use. The recommended option i the Mail, Address (CardDav) & Calendar (CalDav).
- Click on Download configuration. This will allow you to download the automatic configuration for your profile in your device.
- A pop-up will appear, click Allow.
Mac
To avoid the error on your Mac, you will need to update the steps on your device. If that does not work, you will need to remove your email address and add it back to your device. If you set up your email address on your Mac by going to Mail, then Preferences, you can go into Mail and update your email settings.
If that does not work or you set up your email by downloading the profile, you will need to remove your email address and add it back to your Mac. When you add your email address back, you have the choice of setting up your email address manually (entering your settings in Mail) or automatically (downloading the profile).
Choose the option to update your email settings or remove and re-add your email account for more instructions.
- Open the Mail application on your Mac.
- Click Mail.
- Next, click Preferences.
- Select Accounts.
- Click on Server Settings.
- You can check the box to Automatically manage connection settings.
- If you uncheck this box, you will see fields where you can manually edit your Incoming Mail Server and Outgoing Mail Server.
- Update the Host Name, Port, Authentication (SMTP), and TLS/SSL.
Use the following steps to remove your mailbox from your iPhone or iPad and add it back. Note: These steps are for macOS Monterey 12.
- Open the Mail application on your Mac and click Mail.
- Next, click Preferences.
- If you set up your email by downloading the email profile. You can follow the steps below to remove your email profile:
- Click the Apple icon.
- Choose Privacy & Security in Settings.
- Find Profiles (might need scrolling).
- Pick the profile you want to delete, then click the Remove button.
- Choose your mailbox, then click the Remove button.
- If your mailbox is used by other apps on your Mac, you will be asked to remove the account in Internet Accounts System Preferences.
- Click the button to open Internet Accounts.
- Deselect the Mail checkbox for the account.
- To stop using the account in all applications, make sure the account is selected, then click the Remove button.
- If your mailbox is used by other apps on your Mac, you will be asked to remove the account in Internet Accounts System Preferences.
- You will now add your email profile to your Mac.
- To set up your email using the Wizard please refer to this article How Do I Connect My Device in Cloud Mail?
- Open Safari and log in to your webmail using this format – mail.domain.extension (for example: mail.example.com).
- Once your login, click on the gear icon in the upper right corner.
- Then, scroll down until you find the Connect your device ... option.
- In the pop-up window, select macOS.
- Then select, the application that you like to use. The recommended option is the Mail, Address (CardDav) & Calendar (CalDav).
- Then, click the Download configuration button.
Outlook for Windows
To address the security certificate issue in Outlook, it is important to ensure that the server entered in the email account settings matches the server name on the certificate.
- Open Outlook on your desktop.
- Click on File from the menu.
- Select your email address.
- Go to Account Settings, then choose Server Settings.
- Click on the Incoming mail drop-down and replace your server settings with the correct settings. Please use the tool provided above to know your email settings. Make sure to enter the domain name associated with your email account and SSL certificate.
- Next, click on the Outgoing mail drop-down and replace it with the correct email settings.
- Hit Next, and the updating progress will begin. You will see a message saying "We're getting things ready."
- Once updated, you will see a notification saying that the account has been successfully updated.
- Click Done to complete the process.
- Close your Outlook app and reopen it to check if you are still getting the certificate issue warning.
Review
By following the steps in this guide, you should be able to successfully fix the "email certificate trust issue error" and get back to using your business email without any problems. If you encounter any further issues or have a different scenario, searching for solutions related to "avoid email certificate trust issue error" can provide more specific troubleshooting steps. Remember, for iPhone users who frequently see this error, there might be specific settings to adjust to prevent it from recurring.