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How to Reissue Your SSL Certificate

You must reissue your SSL certificate if certain information changes, such as moving to a new location, changing server types, or changing hosting providers. You can reissue your SSL certificate at any time and as many times as you need. For SSL certificates with a 2-year term, you must reissue the certificate after one year.

Note: If your Account Manager looks similar to the image shown below, go to the Security tile to reissue your SSL certificate. If you are having trouble reissuing your certificate, please contact customer support for assistance.

Security Tile

In this article, we will discuss:

Reissuing an SSL Certificate

Note: For security reasons, all SSL certificates must be reissued after a maximum of 398 days.

You can manage the validation and installation process for your SSL Certificate through your https://www.web.com/my-account/login Account Manager. To reissue your SSL certificate, follow the steps below.

  1. Log in to your Account Manager via https://www.web.com/my-account/login.
  2. Select Security on the left side of the page.
    Click Security

  3. If you have more than one SSL certificate in your account, choose a package name and click the vertical ellipsis under Actions to see the Details of the product.
    Note: If you have one SSL product, you will be directly routed to the SSL details page.
    Click Details

  4. Then, click LAUNCH SSL CONTROL PANEL.
    Note: Make sure to check pop-ups are not blocked in your browser.

    Click Launch SSL Control Panel

  5. In the SSL Control Panel, click on Reissue.
    Click Reissue

  6. If a domain needs to be provided, you will be prompted to type in your domain name. Enter the domain name in both fields, then click Continue.
    Note: The domain name is the specific hostname used for the secure section of your website and the specific name to which your SSL certificate will be issued. To configure your SSL Certificate with a subdomain other than www, type over the www with your desired subdomain. You must ensure that the domain name is accurate. If not, your website visitors will receive an error indicating that your certificate does not match the domain name. Providing an inaccurate name may require that you repeat the order process.
  7. If the website is hosted with Web.com snippet, a Certificate Signing Request (CSR) will be generated and submitted to you.
    • If the website is not hosted with a Web.com snippet, you will need to generate a CSR. A CSR is the unique identifier from which your SSL Certificate is created for your website. It is generated from the software platform used by your website. Contact your Web hosting network administrator and ask them to generate a CSR for you.
    • Enter the CSR generated and click Continue.
  8. On the Submit Validation Information page, review the fields to ensure they are correct, then click Continue.
  9. You will receive an email with a confirmation link. You need to click the link in the email and submit the validation code provided.
  10. Then, you will receive an email once the certificate has been issued.

You have reissued your SSL Certificate.

Note: The time it takes to validate your SSL certificate is based on the type of SSL you purchase (Domain Validation, Organizational Validation, or Extended Validation).

Types of SSL Certificates

Check the table below to see the different types of SSL certificates and their estimated time of issuance.

Important: The issuance time is only estimated, hence the plus-minus sign. It also varies depending on the completion of the verification process or technical problems/delays.
  ESSENTIAL PREMIUM WILDCARD EXTENDED
256-bit encryption
Issuance time Minutes ± 1 business day ± 1 business day ± 4-5 business days ±
Domain validation
Organizational validation  
Extended validation      

Review

The ongoing safety and credibility of your site can be maintained by carrying out the steps provided in this article and knowing the special details of your SSL certificate type. Remember that reissuing your certificate is not only best practice but also essential for maintaining a safe and reliable online presence. If you encounter any challenges during the process, don't hesitate to reach out to your hosting provider or SSL certificate issuer for assistance.

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