Knowledge Base

How Do I Identify Spam, Phishing, & Virus Emails?


There are numerous types of emails that seem suspicious. There are phishing emails, spear phishing, domain phishing, emails with a virus attached, and all too familiar spam messages.

If you are unsure of an email:

  • Do NOT click on suspicious email links or open attachments.
  • If you have received an email from a sender using our name or if the email seems questionable, please report it at https://newfold.com/abuse.
  • If you unintentionally click on a link, you need to leave that page and reset the passwords for all your connected services, including Account Manager and email accounts. After that, you should scan your linked devices and networks for viruses and malware.

Our team constantly updates spammer directories and blocks known malicious content. You should, however, recognize these messages for your own safety. Please see explanations and examples of different types of email messages below. 


What is Phishing?

A phishing email is a type of spam email that:

  • Attempts to collect personal data, like usernames, passwords, credit card numbers, or home addresses, and
  • Plans to access a bank account or email address in order to commit fraud or other illicit activity.

Phishing email example:

Phishing emails ask for information like usernames, passwords, code words, or PINs. They may occasionally contain a link that launches a new window. The link in the email sample below will take you to a login page where you can enter data that will be saved and possibly used to try to access your account.

Phishing Email Example


What is Spear Phishing?

"Spear" phishing emails target specific companies, organizations, or individuals. They:

  • Contain misleading information addressed directly to an organization, usually claiming to be from local IT support staff,
  • Ask you to reconfirm/validate your login details, including passwords,
  • Might ask you to click a link to open a website,
  • May sound urgent or menacing, and
  • May have a few minor spelling or grammar mistakes, but
  • Can look like a real corporate email.


What is Domain Phishing?

In some cases, a third party may attempt to steal your domains by sending you fake abuse emails. Please note these emails are fake and are not sent by Web.com.

Domain Phishing Example

  • Do not click on any links
  • Do not reply to the email
  • Do not call any phone numbers listed within the email


What to do if a Phishing Email is Received?

If you have received suspicious/questionable emails, please do not click on any links and delete them right away. Your security is our top priority, and we will never ask for your user ID, password, or credit card information through email or text.

Note: You should always confirm any strange emails you get regarding your account or the services it is linked to by signing into your Account Manager.


What is a Virus-Attached Email?

Most computer infections originate from emails and are activated by malicious code when:

  • The email has been opened, and the user clicks on one of the links,
  • Downloads a file from an email, or
  • Interacts in some other way with the body of an infected email

Virus emails are frequently configured to be sent to all addresses in the victim's contact book. Once they're on your computer, viruses can grow in number fast.

Virus-Attached Email Example

What to do if a virus-attached email is received?

It is imperative that you DO NOT open any links in an email that has a virus attached. Remove the message and immediately block the sender.


What is Spam?

Spam is email that:

  • Is sent to many people,
  • Is not welcome or relevant, and
  • Try to sell you something.

Spam often shows up in a Spam/Junk folder; however, this is not always the case. By examining the email subject header, spam may be quickly identified. Generally speaking, spam won't harm a computer unless you receive an excessive amount of it and it exceeds your email capacity. A link to a harmful website or attachment, such as one that has a virus, can also be found in spam.

Warning: Be wary of links and attachments in emails, especially those that appear to be spam.


What to do if spam is received?

If spam emails occasionally appear in your mailbox, you can do any of the following.

  1. Add the sender's email address to your blacklist.
  2. Get rid of the email.

What is Spoofing?

Email spoofing is a deceptive technique where attackers manipulate email headers to disguise their identity and impersonate a trusted sender. They:

  • Alter the senders's address to display a name you might recognize and trust. This could be from your company, bank, a colleague, etc.
  • Might imporsonate someone you know to pressure you into financial transactions or wire transfers.
  • Might be created to appear genuine. Attackers may use logos, branding elements, and similar formats to mimic real emails.
  • Exploit your trust in the sender's identity.

What to do if a spoofing email is received?

Spoofing emails can be tricky, but you can significantly reduce the risk of falling victim, by following these steps:

  1. Do not reply to the email or click any links or attachments.
  2. Verify the sender, check the actual email address in the message header.
  3. Use the "report spam" or "phishing" function to flag the email.
  4. Safely delete the email once you've reported it.
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