How to Request Changes for Your Pro Website Product
The purchase of a Pro Website or Pro Online Store with a Pro Support Subscription gives you access to request support 24/7 within your Account Manager. Pro Support requests are typically completed within 1-3 business days and processed through our Quality Control team. For minor changes, you can also call us by phone. Learn how to request changes for your Pro Website product or Pro Online Store product.
In this article, we will discuss:
Non-Subscription Customers
If you are not currently a Pro Support subscriber, you can still get help. Pro Website Support Subscription is available to purchase as an add on to your QuickStart, Pro Website, or Pro Online Store product.
Add on Products
If you do not currently have a Pro Website Support Subscription and you purchase add-on products, we provide Pro Website Support for 14 days after the completion of your add-on(s).
Add-ons include:
- Pro Feature Integration (WordPress only)
- Pro Online Product
- Pro Website Gallery
- Pro Website Page
- Pro Website Rotating Banner
- Pro Website Support
How to Request Changes
Follow the steps below to request changes for your Pro Website product or Pro Online Store product:
- Log in to your Account Manager via https://www.web.com/my-account/login.
- On the left side of the page, select Websites or WordPress.
- Select the package where you want to make changes, then click the Manage button.
- If you have an active Pro Support service, simply navigate to the REQUEST A CHANGE button from your Account Manager to let us know how we can help. You can also upload any relevant documents, images, or files that our team will need to make the changes.
You can also make changes to your website anytime by clicking the LAUNCH WEBSITE BUILDER button.
If you do not see the REQUEST A CHANGE button, you can contact us to purchase a Pro Support Subscription or for one-time support.
- Complete all the required fields in the form, then click the SUBMIT button.
If you are considering purchasing additional products or subscription services, feel free to contact us so we can discuss the options available to you.
Review
If you have a Pro Website or Pro Online Store product with a Pro Website Support Subscription, you can request support 24/7 from your Account Manager. If you don't have a subscription yet, you can purchase it as an add-on to your Pro Website or Pro Online Store product. Learn how to modify your website product via a change request form in your Account Manager by following the steps in this guide.