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Knowledge Base

Online Store and Online Marketplaces - Manage Shipping Options

Important: This article applies to Online Store and Online Marketplaces customers only.

Overview

After setting up your store and its inventory in your Ecommerce account, you will need to configure your shipping module. Follow the steps below to Create a Shipment and Generate a Shipping Label. You will also learn how to Cancel a Shipment, Void a Shipping Label, and View Shipment Label History.

How to Create a Shipment

Follow the steps below to find the order(s) you would like to ship to create a shipment.

  1. Navigate to the Store drop-down menu from the left navigation menu of your Ecommerce dashboard.
    Store button
     
  2. Once the drop-down menu shows, click on Sales button.
    Sales button
     
  3. From the Bulk Actions drop-down menu, select Create Shipping Order.
    Create Shipping Order

 

How to Generate a Shipping Label

 

After creating a shipment for an order, you can now generate a shipping label using the carrier you recently added to your Ecommerce dashboard.

  1. Select Shipments under Sales.
    Shipments button
     
  2. Click the vertical ellipsis to any order you wish to generate a label for. Then, click View.
    View

     
  3. Locate the horizontal ellipsis next to the Save button and click Generate Label.
    Generate Label

     
  4. Provide all the information needed, as seen below. Once done, click Generate Label.
    Generate Label
    Important:
    • Charges for shipping rates and label printing will be paid through your personal Carrier account when using the following Carriers: UPS, FedEx, DHL eCommerce, Amazon Prime, and Custom Carrier.
    • Charges for shipping or label printing when using our Direct Integration Carrier options will be billed to the primary payment method on file with Web.com: USPS, Canada Post, and DHL Express.
       
  5. Lastly, click the Print Packing Slip option.
    Print Packing Slip

 

How to Cancel a Shipment

After creating a shipment for an order, you also can cancel that shipment should it no longer need to be processed.

  1. Select Shipments under Sales.
    Shipments button
     
  2. Click the vertical ellipsis to any order you wish to generate a label for. Then, click View.
    View
  3. Locate the horizontal ellipsis next to the Save button and click Cancel Shipment.
    Cancel Shipment
    Important:
    • Canceled shipments will remove the shipment from the Ready to Ship list. You can generate a new shipment for this order by navigating back to SalesOrders.
    • Once a label has been generated for the order, you will use the Void Label option instead, which will cancel the label and the shipment.
 

How to Void Labels

If you need to cancel a shipment but have already generated a label for it, you will need to instead void the label to cancel the shipment.

  1. Select Shipments under Sales.
    Shipments tab
     
  2. Click the vertical ellipsis to any order you wish to generate a label for. Then, click View.
    View

     
  3. Locate the horizontal ellipsis next to the Save button and click Void Label.
    Void Label
    Important:
    • Voiding a label also cancels this shipment and removes it from the Ready to Ship list. You can generate a new shipment for this order by navigating back to SalesOrders.
    • If you are using USPS, DHL Express, or Canada Post as the carrier, voiding a label will process a refund of those charges to your Web.com account automatically. No additional action is required to receive the refund, which will process within 3-5 business days.

 

View Shipment Label History

Follow the steps below to access all your past shipping labels inside the Shipping Labels option.

  1. Select Shipments under Sales.
    Shipments button
     
  2. Click the drop-down arrow on the upper right corner of the page, then select View Shipping Labels.
    View Shipping Labels
  3. From the Shipping Labels page, you can review all of the labels generated and their status and see what orders are associated with labels.

To learn more about Shipping Carrier options, including how to add shipping carriers, manage connected carriers, or Activate Carriers using our Direct Integration, see How to Add a Shipping Carrier in Online Store and Online Marketplaces.

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