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Marketing: Manage Reviews in SocialBooster

In today's digital landscape, customer reviews wield immense power. Whether glowing praise or constructive criticism, reviews offer invaluable insights into your business's performance and areas for growth. SocialBooster empowers you to easily monitor and manage reviews in SocialBooster across your connected social media accounts.

Under the Business Page drop-down, you can easily switch your connected pages, giving you the option to view and reply or flag a review. Both can be done directly from the Reviews tab interface.

In this article, we will discuss:

How to Access Reviews

Review the steps below to see how to access your Account and Page reviews.

  1. In your Account Manager:
    • Click eCommerce on the left side of the page, then click LAUNCH.
      Note: If you have one eCommerce product, you will be directly routed to your eCommerce dashboard.
    • Click Websites on the left side of the page; if you have a Website plan, then click Launch Website Builder.
  2. From the eCommerce Details page, click Marketing on the left navigation menu, then select SocialBooster. You will see the dashboard and all other tools on the left.
    Marketing, SocialBooster

  3. Select Reviews from the drop-down. This is where you can see how your business is rated and reviews of any of your connected Social Media accounts and Pages.
    Marketing, Reviews

How to View and Reply to Reviews

Review the steps below to see how you can view and reply to reviews.

Note: You can easily switch connected pages and manage your reviews under the Business Page drop-down.
  1. Select the page you want to manage from the Business Page drop-down.
    Select Business Page drop-down

  2. Click the menu (ellipsis) option next to the review you want to access, and then select View & Reply.
    Ellipsis option, View & Reply

  3. Write down your reply, then click Post Reply.
    Post Reply

Congratulations! You have successfully responded to a review.

How to Flag Reviews

Review the steps below to see how you can flag reviews.

  1. Select the Page you want to manage from the Business Page drop-down.
    Select Business Page drop-down

  2. Click the menu (ellipsis) next to the review you want to access, and then select Flag Review.
    Ellipsis option, Flag Review

  3. Click the View Instructions button to learn more about reporting an inappropriate review.
    View Instuctions

Review

SocialBooster equips businesses with the tools to manage reviews across various social media platforms effectively. By utilizing SocialBooster's features, you can gain valuable insights from customer feedback, respond promptly to reviews, and address any negative concerns, ultimately improving your brand reputation and customer satisfaction.

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