Migration to Web.com Frequently Asked Questions
MyDomain and Dotster are now one with Web.com.
MyDomain and Dotster are dedicated to offering our customers the highest quality products, services, and support. As part of our commitment to you, we've collaborated with our sister company, Web.com, to not only maintain the stellar product lineup of MyDomain and Dotster but also expand upon it, powered by Web.com’s award-winning technology, innovative products, and customer service. This partnership is our latest initiative to help you realize your aspirations.
Why Web.com?
Web.com is a leading provider of website design and building products and services, domain name registration, and other tools that enable small businesses to grow. Since its inception in 1999, Web.com has served over 3 million global customers, providing a wide array of comprehensive solutions that contain all the tools that small businesses require to carve out a successful online presence.
The Web.com team is always ready to assist you, ensuring your online journey with MyDomain and Dotster will be as seamless and successful as possible.
What does this mean for MyDomain and Dotster customers?
For our valued customers who have been with MyDomain and Dotster, the most significant change you will experience following the account migration will be the management portal for your account. The login link on MyDomain and Dotster will redirect you to the new Web.com customer portal. Use your current login credentials to access it. Until the transition, rest assured that MyDomain and Dotster will continue to support your account as we always have. We will send detailed information about your new account management portal in the weeks leading up to the shift.
For our new customers joining us post-migration, you will immediately benefit from the enhanced support and innovative products offered by Web.com right from the beginning of your journey with us. This partnership underscores our commitment to continually improving and providing superior support to all our users.
What do you need to do?
There is nothing for you to do. For our existing customers, you will receive information leading up to the migration of your account to the new Web.com platform. Keep an eye out for important information to ensure a smooth transition to your new account portal.
What are the most significant changes that have been made to the Account Manager?
You’ll immediately notice our streamlined look with minimized navigational options. The new Account Manager gives you a new experience managing your account details, products, and services.
What will change when I log in to my account?
The design and navigation of your account manager will look completely different, but your product and personal information will remain intact.
Will I have a different login link?
No, the link you use to log in now will land you on your new Account Manager. Feel free to bookmark this link for future visits if you want to log in without redirecting required.
Can I change back to the old view for the Account Manager?
No. The changes are permanent and cannot be reverted. We're committed to evolving and enhancing our services. While the recent changes are set to stay, we highly value your insights and welcome any feedback you may have to enrich this new experience together.
Will there be any changes to my website or the products I have purchased?
No. Your website is unchanged and can be accessed and managed like you do today. You should see no changes to the products purchased or installed on your website. You will receive an email addressing the updates if product changes have been made. All existing renewal dates and statuses have been transferred over.
Where do I find my products in the Account Manager?
All your products and services can be easily found in the left navigation once you log in to your account.
How do I update billing info in the new Account Manager?
Once you log in to your Account Manager:
- Click the user icon in the top right.
- Choose Payment Methods to add PayPal or Credit Cards.
- You can assign which payment method is used for renewals within the Renewal Center, also found in the user icon menu.
How do I update my auto-renew settings in the new Account Manager?
You can edit everything you need to renew from the Renewal Center tab in your Account Manager.
Why is my product missing from my Account Manager?
Some legacy products are no longer supported and have been discontinued, so you may not see them in your account manager. Notifications for these products have been sent out.
How do I add alternate contacts in the new Account Manager?
It’s easy:
- Log in to your Account Manager.
- Click on the user icon in the top right section of the page.
- Choose Accounts and Users.
- Edit the account contact.
Is there a way to manage registered nameservers?
Yes.
- Log in to your Account Manager.
- Click on the Domain Name tab in the left navigation menu.
- If you have multiple domain names, choose the domain you want to manage.
- You’ll also have a list of tools, including updating nameservers.
Can I separate accounts to show registrant versus admin contact?
Yes. You can see all contacts on your account and the access level you have granted them in the Accounts and Users tab within the user icon in the top right corner.
How do I get help with questions about using the new Account Manager?
Our support team is still available 24/7 via chat.