Knowledge Base

New Account Setup Guide

Congratulations on purchasing your new products and creating your account! Now that you're all set up, it's time to unlock the full potential of your account. This New Account Setup Guide will walk you through everything you need to do next, from logging in securely to managing your payments and building a stunning website. We'll also cover essential aspects like Account Security, Domain Management, and creating professional email addresses. Additionally, we'll guide you in marketing your business online, helping you reach new customers and grow your brand. Let's dive in and get you started!

In this article, we will discuss:

Access Your Account

Note: If you don't have an account, you will be prompted to create an account when you purchase your new products.

Before setting up your account, you need to log in. You can check the video or use the following steps to log in to your account.

  1. Visit https://www.web.com/my-account/login.
  2. Click Log In in the upper-right corner of the page. Click login in the upper-right

  3. Enter your username then click Next. Enter username, then click next

  4. Enter your password then click Next. Enter password, then click next

  5. If you're having trouble logging in, visit I Forgot the User ID or Password for My Account.

Set Up Your Account Security

Account security is vital to protecting your business and personal information. You can add a trusted phone number to your account, set up a pin, and add 2-step verification (also called multi-factor verification) to ensure only those with permission can access your account.

Take a Tour of Your Account Manager

Once you have logged in to your new account, click the link to your new account manager. Visit the New Account Manager Homepage Guide for more information.

New Account Manager Homepage Guide

Manage Payments and Renewals

Once your account is secure, you can check your billing information. You want to check that your credit cards and renewal information are correct. It is best to have the automatic renewal turned on to prevent interruptions with your products or services.

Add and Manage Contacts

You can create a profile and assign roles to anyone who needs access to your account. This will allow others to help you manage only the areas of the account that they need access to. You can also manage the contact information showing publicly in the WHOIS database.

Next Steps

Now that you've set up your account, it's time to get started with your products and services. Below are common next steps to get you up and running.

Set Up Your Domain Names

Get help with items such as domain privacy, website forwarding (forward your domains to the primary domain name), or domain locks.

No action is needed if you purchased your domain as part of a website package! Your Domain name will be automatically assigned to your website builder.

Start Building Your Website

It's time to build your website!

Establish Security for Your Website

Keeping your website safe is vital to its success.

Create Your Email Addresses

Create your new email addresses.

Begin Marketing your Business

Help potential customers find your website.

If you need to learn how to purchase new products, see the video below.


You've taken control of your account by following this comprehensive New Account Setup Guide. You are well on your way to utilizing all the features and functionalities. Remember, you can revisit sections like Manage Payment Information or Domain Management anytime you need to update your details. We've also provided resources on Website Building, Website Security (like SSL certificates), and Email Setup to help you establish a solid online presence. For further marketing assistance, explore our resources on Business Marketing, including SEO best practices. Don't hesitate to revisit this guide as you explore the platform further. Now get started and turn your vision into reality!

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