Powered By Web: FTP - How to Connect Using File Manager

In this article, we will discuss:

• How to Upload Files With File Manager
• How to Download Files With File Manager
• Why Does My Upload Time-Out After a While?
• List of Supported File Types
• Can I Use Special Characters In Folder or File Names?

How to Upload Files With File Manager

1. Log in to your Account Manager via https://www.web.com/my-account/login.
2. On the left side of the page, click Hosting.

• If you only have one hosting package, you will be taken directly to the Hosting control panel.
• If you have multiple hosting packages, you will need to select a package name and then click the MANAGE button to access the Hosting control panel.

3. In your hosting control panel, click File Manager.

4. Select the folder you wish to upload into and click on Upload button at the top.

5. Drag and drop or select your files from your computer.

6. Your file will appear in the folder after the upload completes.

 

How to Download Files With File Manager

1. In your hosting control panel, click File Manager.

2. Open directories by clicking the arrow.

3. Select the folder and file you wish to download and select Download from the options menu.

4. Your downloaded file will appear at the lower left of your browser window.

 

Why Does My Upload Time-Out After a While?

File Manager is designed to handle smaller file uploads and will time out with larger file(s). In case the connection times out, the file upload will continue when the connection returns. If you estimate that it will take longer than 60 seconds to complete your entire upload, try one of the following solutions:

• If you are uploading a large number of files, consider uploading only a portion of them at a time.
• If you are uploading one very large file, try zipping it before uploading. Then, unzip the file after it is uploaded.
• Try to find a way to break up the file into smaller pieces prior to uploading it.
• If you are uploading pictures, consider reducing their storage size.
• Try installing an FTP Client to handle your upload. Even if you time out during the upload, the FTP client will continue right where you left off.

 

List of Supported File Types

Category	List of Allowed File Types
Audio	aac, aif, aifc, aiff, flac, m3u, mid, midi, mpa, mp3, ra, ram, wav, wave, wma
Compressed Files	7z, ace, bz, bz2, bzip, bzip2, gz, tar, rar, taz, tgz, zip
Flash Movies	fla, swf
Fonts	fnt, fon, otf, ttf
HTML/CSS	css, htm, html, shtm, shtml, xht, xhtml
Images	bmp, dwf, gif, ico, jpg, jpeg, png, psd, psp, svg, tif, tiff
MS Access	accdb, accde, accdt, accdr, mdb
MS Excel	xlam, xls, xlt, xlsb, xlsx, xlsm, xltx, xltm
MS Powerpoint	ppam, ppt, pps, ppsx, pptx, pptm, pot, potm, potx
MS Word	doc, docm, docx, dot, dotm, dotx
OpenOffice	odb, odc, odf, odg, odi, odm, odp, ods, odt, otc, otf, otg, oth, oti, otp, ots, ott
July	Dooley
PDFs	pdf
Text	csv, dat, ini, log, rtf, txt
Scripts	asp , aspx , cfm, cgi, inc, js, php, php3, php4, php5, phtm, phtml, pl, pm, py, sql
System Files	htaccess, htpasswd
Video	3gp, asf, avi, mpg, mpeg, mov, mp4, qt, rm, wmv
XML	xml, xsl, xslt

 

Can I Use Special Characters In Folder or File Names?

Both your website and File Manager will work best if you limit your characters to the following types:

Allowed Character Type	Folder Name Example	File Name Example
Letters	mywebsite	index.html
Numbers	my1stwebsite	page1.html
Hyphens	my-website	page-1.html
Underscores	my_website	page_1.html
Spaces	my website	page 1.html