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Phone by Web.com Startup Guide


Important: This article applies to Web.com® customers only.


Web.com has partnered with Phone.com to offer a VoIP soft phone solution for small business customers. The Phone by Web.com App offers a separate, professional business line on your cell phone.

Click here to download the Phone by Web.com app.

There are two available packages for Phone by Web.com. Here are the features included in each package:

Good ($14.99/month)

Better ($22.99/month)

1 Phone Number

1 Phone Number

Unlimited Voice and Text

Unlimited Voice and Text

Voicemail

Voicemail

Automated Voicemail Transcriptions

Automated Voicemail Transcriptions

Branded Android and iOS clients

Branded Android and iOS clients

Call forwarding with sequential or parallel ring up to 3 phone numbers

Call forwarding with sequential or parallel ring up to 3 phone numbers

Call screening

Call screening

Voice Tag

Voice Tag

Text to Email Alerts

Text to Email Alerts

Call Logs

Call Logs

 

Interactive Menu with up to 10 options (IVR) – Forward to Number(s) / Voicemail

 

Send/Receive fax with free second fax phone number

 

Desktop Communicator Softphone for Windows and OSX

 

Audio Conferencing – one bridge unlimited usage

Individually priced add-ons (priced per month):

Call Recording

$5 up to 300 min; $14.95 for 1000 minutes

Additional phone numbers

$3.99 (up to 3 in total)

Premium hold music

$4.99

Premium vanity numbers

Phone.com inventory — $99 (one time charge)

 

Toll free number — $49 (one time charge)

 

High-end vanity and toll free numbers from partners — individually priced (one time charge)

With Phone by Web.com, You can:

  • Keep your personal life and your professional life separate on the same mobile device

  • Select a memorable phone number associated with your domain name

  • Receive business text messages on a new dedicated phone number

Customers who are interested in signing up and purchasing should follow the steps below:

1. Travel to the phone.web.com landing page. From there, click the purple “Sign Up” button.

2. Enter your area code and any keywords or numbers you would like in your Phone by Web.com phone number. Alternatively, choose one of the suggestions below the Search feature.

3. Enter your information in the fields shown.

4. Add your payment method and begin your service.


 


Note: Web.com does not offer direct support for Phone by Web.com. Support is offered through Phone.com team, reachable at [email protected], or in the Phone by Web.com App by following the support link. You will receive a response within 24 hours. Business hours are 9 AM—4:30PM EST. 


 

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