How to View Your eCommerce Order Status

An eCommerce order status will help you monitor the advancement of an order and locate an order that requires attention. You can sort through your orders with the different types of order statuses.

There are four types of order statuses that you can monitor within your eCommerce store. Please select from the options below to understand the meaning of each eCommerce order status and how to view them:

• Paid Orders
• Unpaid Orders
• Closed Orders
• Abandoned Carts

Paid Orders

Paid orders are orders the customer has successfully paid for through your eCommerce site. To track these orders, follow the steps below:

1. Log in to your account via https://www.web.com/my-account/login.
2. On your Account Manager homepage, click eCommerce on the left menu. If you only have one eCommerce product, you will be automatically routed to your eCommerce dashboard.
   • If you have multiple eCommerce products, click LAUNCH next to the product you would like to update.
     
      
3. In your eCommerce dashboard, click Store on the left menu and choose Sales from the options.
   
    
4. By default, you will be taken to the Paid Orders tab.
   
    
5. From this page, you can execute the following actions:
   • Export Orders in Bulk
   • Create Shipments Individually and in Bulk
   • View Details
   • Create a Purchase Order
   • Cancel an Order
   • Mark it as Complete

Unpaid Orders

Unpaid orders are orders that customers have placed but not paid for yet. To track these orders, follow the steps below:

1. Log in to your account via https://www.web.com/my-account/login.
2. On your Account Manager homepage, click eCommerce on the left menu. If you only have one eCommerce product, you will be automatically routed to your eCommerce dashboard.
   • If you have multiple eCommerce products, click LAUNCH next to the product you would like to update.
     
      
3. In your eCommerce dashboard, click Store on the left menu and choose Sales from the options.
   
    
4. Click on the Unpaid Orders tab.
   
    
5. From this page, you can execute the following actions:
   • Create Shipments Individually and in Bulk
   • View Details
   • Mark as Paid
   • Create a Purchase Order
   • Cancel an Order
   • Mark it as Complete

Closed Orders

Closed orders are orders that have been marked as completed. To track these orders, follow the steps below:

1. Log in to your account via https://www.web.com/my-account/login.
2. On your Account Manager homepage, click eCommerce on the left menu. If you only have one eCommerce product, you will be automatically routed to your eCommerce dashboard.
   • If you have multiple eCommerce products, click LAUNCH next to the product you would like to update.
     
      
3. In your eCommerce dashboard, click Store on the left menu and choose Sales from the options.
   
    
4. Click on the Closed Orders tab.
   
    
5. From this page, you can execute the following actions:
   • Create Shipments Individually and in Bulk
   • Export Order Details to Your Accounting Software
   • View Details
   • Reprocess an Order
   • Create a Purchase Order

Abandoned Carts

You can view your abandoned cart orders, email your buyer a reminder, or dismiss them. Check out the Abandoned Carts article to learn more about what happens to abandoned carts in eCommerce.

Review

Learn how to track an eCommerce order status and manage different eCommerce order statuses, including Paid Orders, Unpaid Orders, Closed Orders, and Abandoned Carts. For each order status, you can execute specific actions, such as tracking orders, creating shipments, viewing details, and marking orders as complete, among others. Additionally, for abandoned carts, check out the article linked for more information on handling these cases.