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Knowledge Base

Domain Transfer: Impact on Website, Email & Related Services

Are you considering a domain transfer but worried about how it might affect your website, email, or other related services? You're not alone. While transferring your domain can offer benefits like better pricing or features, it's crucial to understand the potential impact on your online presence. This guide will walk you through everything you need about domain transfer and related services, including the effect on your website, email functionality, and any related services you might be using.

In this article, we will discuss:

Domain Transfer

Domain transfer is moving a domain name from one registrar to another. Domain owners transfer domains for better services, features, or prices. You need to go through a domain transfer process to transfer your domain name from one registrar to another. Here are the steps:

  1. Unlock your domain
  2. Get an authorization code
  3. Start the transfer with the new registrar
  4. Verify the transfer
  5. Wait for the transfer to complete
  6. Confirm the transfer

The transfer process takes a few days and involves email verification.

To learn more about the domain process, please refer to the following articles:

Related Services

There are several related services associated with your domain name. These services include the following products:

  • Websites
  • Hosting
  • e-Commerce
  • Email

When a domain name is transferred to a new registrar, the related services do not move over to the new provider as part of that process.

What happens to related services depends on the type of service. Related services fall into two categories:

Important: Once your domain name has been transferred successfully to a different registrar, make sure to update the ADNS records to continue using your services with us (e.g., website & email hosting). For more information, you may visit How Do I Manage DNS and Advanced DNS Records? and Cloud Mail DNS Settings.

Proprietary Services

Proprietary services were created by your current provider, who controls the features and functionality of these services.

Generic Services

Generic services like WordPress Hosting and Outlook Email are offered by multiple vendors and do not depend on your current provider’s infrastructure. Please contact your current provider before starting the transfer if you are unsure whether the service is generic or proprietary.

Next Step

If you do not modify the current DNS of the domain name, downtime for related generic services during transfer is very unlikely. You may continue to pay for and manage those related services at your current provider if you wish.

Depending on your current provider’s policies, proprietary services may no longer function during or after a domain name transfer without special action. Please contact your current provider to learn more.

Review

Transferring your domain name can be a smooth process with minimal impact on your online presence if you understand the related services and take the necessary steps. Following the domain transfer and related services outlined in this guide and contacting your current provider regarding proprietary services can ensure a seamless transition for your website, email, and other functionalities. Remember, a domain transfer can unlock new features and cost savings, so don't let the fear of disruption hold you back. 

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