Troubleshoot Your Web.com Online Store

With an online store, you can create a website and advertise your products or services globally. To assist you in starting and expanding your business, Web.com offers a professional online store builder along with a range of business tools.

Click the options below for Web.com online store troubleshooting FAQ: 

• New Products Are Not Visible After Import
• My Quantity Changed to '0' on My Storefront
• Review

New Products Are Not Visible After Import

Follow the steps below on how to troubleshoot products that are not showing after import.

1. Log in to your account via https://www.web.com/my-account/login.
2. On your Account Manager homepage, click eCommerce on the left menu. If you only have one eCommerce product, you will be automatically routed to your eCommerce dashboard.
   • If you have multiple eCommerce products, click LAUNCH next to the product you would like to update.
     


3. On the left navigation menu, select Store, and then from the drop-down menu, select Products.
   


4. In the upper-right corner of the page, click on the Actions drop-down.
   


5. From the drop-down menu, select Inventory Import History.
   


6. If your sales channels are connected, you can view your listing import history by selecting that option from the same menu.

My Quantity Changed to '0' on My Storefront

Your Online Store is the master of your inventory. Quantities are constantly being synced so you can see up-to-date information. The only way quantity is adjusted anywhere is if you update the quantity in the product details, import or upload a file, receive a purchase order, or create or import a sales order. If you would like to see the sync history of all products, follow the steps below:

1. Log in to your account via https://www.web.com/my-account/login.
2. On your Account Manager homepage, click eCommerce on the left menu. If you only have one eCommerce product, you will be automatically routed to your eCommerce dashboard.
   • If you have multiple eCommerce products, click LAUNCH next to the product you would like to update.
     


3. On the left navigation menu, select Store, and then from the drop-down menu, select Products.
   


4. In the upper-right corner of the page, click on the Actions drop-down.
   


5. From the drop-down menu, select Sync History to view what was synced.
   


6. You can also view the product movement to see the time the quantity changed and by how much.

Best Practices for Web.com Online Store

• Getting Started with Your Online Presence
• Getting Started with Online Store
• Online Store Overview
• Online Presence Updates – Website, Online Store, Online Marketplaces, and Marketing

Review

This guide empowers you to troubleshoot problems and optimize your Web.com online store. From fixing "New Products Not Visible After Import" to understanding "Quantity Changed to '0' on my Storefront," we provide step-by-step solutions to get your online business running smoothly.