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Knowledge Base

Troubleshooting Ecommerce Premium

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Important: This article applies to Ecommerce Premium customers only.

Overview

Select the problem to view the solution.

New Products Are Not Visible After Import

If there was an error with a file upload, you can view these errors by following the steps below:

  1. Once inside your Ecommerce account, click Store on the left menu, then select Products.

Red box around Products option

  1. Click the 3 dots on the upper right portion of the page, then choose Inventory Import History.

Red box around horizontal ellipsis and red arrow pointing at Inventory Import History

  1. If your sales channels are connected, you can view your listing import history by selecting that option from the same menu.

 

My Quantity Changed to '0' on My Storefront

Your ecommerce account is the master of your inventory. Quantities are constantly being synced so you can see up-to-date information. The only way quantity is adjusted anywhere is if you update the quantity in the product details, import or upload a file, receive a purchase order, or create or import a sales order.

If you would like to see the sync history of all products, follow the steps below:

  1. Once inside your Ecommerce account, click Store on the left menu, then select Products.

Red box around Products option

  1. Click the 3 dots on the upper right portion of the page, then choose Sync History to see what was synced.

Red box around horizontal ellipsis and red arrow pointing at Sync History

  1. You can also view the product movement to see the time the quantity changed and by how much.
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