How to Troubleshoot Email Connection Issues
Do you need help fixing email connection issues? You're not alone! Many of us can't connect to our email accounts occasionally. But don't worry—it's often an easy fix. In this guide, we'll show you how to troubleshoot email connection issues so you can get back to your inbox. We'll start by updating your email settings and removing your email profile if necessary.
In this article, we will discuss:
- Problem
- Solution
- Troubleshoot Email Connection Issues
- Removing Email Profile on iPhone or iPad
- Removing Email Profile on Mac Mail
- Review
Problem
You can't connect to your email account on your device or software.
Solution
Providing dependable and quality service is our highest priority. We are continually striving to improve our email's reliability, usability, and security.
We are currently performing an update on our email platform in preparation for a migration for your mailbox. As a result, you may see interruptions to your email software or app connections. Configuring your email settings will re-establish your connections.
Please use the following instructions to configure your email settings to re-establish your connections.
Before You Begin
- Have your email address and password ready in case you are asked to enter this information.
- If you set up your email as POP, you will need to back up your email content prior to making any changes. If you make changes without backing up your content first, your content may not be recoverable.
Troubleshoot Email Connection Issues
Update Your Email Settings
- Go to the email settings on your device or software. Visit How Do I Update the Email Settings in My Email Client? for instructions on your specific device or software.
Apple Customers – If you auto-configured your email profile, you will need to remove it and then move on to step 4 because these settings cannot be edited. See the steps for iPad/iPhone or Mac Mail. - Select the email account you want to update.
- Update the authentication type so that TLS (newer email clients may refer to it as TLS/StartTLS) is enabled. Enabling SSL and using TLS ensures your email remains secure. Please be sure you are using a mail app that supports TLS 1.2.
- If you are still having trouble, you will need to remove your email account and add it back (instructions listed below). If you do not have your email settings, visit the section What are my email settings in this article to look them up.
Important: Be sure you enable SSL (Secure Sockets Layer) and TLS (Transport Layer Security). Enabling SSL and using TLS ensures your email remains secure.
You have reconfigured your email.
What Are My Email Settings?
Enter your domain name in the form below to locate your email settings. For example, if your email address is [email protected], enter emailhelp.com.
Having Trouble?
Can't See Search Box
If the search box isn't visible, click here to access the server settings search form directly.
Search FormTroubleshooting reCAPTCHA
reCAPTCHA is a security measure to prevent automated bots.- If you encounter issues:
- Wait 3 seconds after checking the box before clicking Submit.
- Ensure your browser is up-to-date.
- Disable any browser plugins or extensions that are causing conflicts.
- Try using a different browser.
Below is a detailed explanation of the email settings.
| POP | IMAP | |
|---|---|---|
| Email Address: | The email address you are setting up. | The email address you are setting up. |
| Incoming Mail Server: | A system that receives an email. The server is found in the above results. | A system that receives an email. The server is found in the above results. |
| Incoming Server Port: | 995 - A setting that mail servers use to receive emails. | 993 - A setting that mail servers use to receive emails. |
| Outgoing Mail Server: | A system that sends email. The server is found in the above results. | A system that sends email. The server is found in the above results. |
| Outgoing Server Port: | 587 - A setting that mail servers use to send an email. | 587 - A setting that mail servers use to send an email. |
| Outgoing Server (SMTP) requires authentication: | Yes - Your full email address and password. | Yes - Your full email address and password. |
| SSL/TLS: | Enable this option. Enabling SSL and using TLS ensures your email remains secure. Please be sure you are using a mail app that supports TLS 1.2. | Enable this option. Enabling SSL and using TLS ensures your email remains secure. Please be sure you are using a mail app that supports TLS 1.2. |
Below are the email settings for Dotster and Mydomain customers:
Email Settings for Dotster Customers
Below are generic settings that should work for any email client or mobile device.
| Setting | What You Input |
|---|---|
| Username: | Your full email address |
| Password: | Your email password |
| Connection Type: | Server & Port info |
| POP | Incoming Server: pop.dotster.com Incoming Port: 110 (or 995 with SSL enabled) |
| IMAP | Incoming Server: imap.dotster.com Incoming Port: 143 (or 993 with SSL enabled)) |
| SSL (Optional): | Enabled or Disabled |
| Outgoing Server Authentication: | Enabled |
| Outgoing Server: | smtp.dotster.com |
| Outgoing Port: | 587 (or 465 with SSL enabled) |
Note: If 587 is not working for the Outgoing Port, try using port 25 instead.
Email Settings for Mydomain Customers
Below are generic settings that should work for any email client or mobile device.
| Setting | What You Input |
|---|---|
| Username: | Your full email address |
| Password: | Your email password |
| Connection Type: | Server & Port info |
| POP | Incoming Server: pop.mydomain.com Incoming Port: 110 (or 995 with SSL enabled) |
| IMAP | Incoming Server: imap.mydomain.com Incoming Port: 143 (or 993 with SSL enabled)) |
| SSL (Optional): | Enabled or Disabled |
| Outgoing Server Authentication: | Enabled |
| Outgoing Server: | smtp.mydomain.com |
| Outgoing Port: | 587 (or 465 with SSL enabled) |
Note: If 587 is not working for the Outgoing Port, try using port 25 instead.
Removing Email Profile on iPhone or iPad
- Go to Settings.
- Depending on your version of iOS or iPadOS, go to:
- iOS 14 and 15 or iPadOS 14 and 15 - Tap Mail, then tap Accounts
- iOS 13/12 or iPadOS 13/12 - Passwords & Accounts
- iOS 11 or iPadOS 11 - Accounts & Passwords
- iOS 10 or iPadOS 10 – Mail
- OS 9 or iPadOS 9 - Mail, Contacts, Calendars
- Click on your mail account in the list.
- Select Delete Account.
I don't see a delete option: If you don't see an option to delete the profile, follow the below steps:- iOS 14 or Earlier – Go to Settings>General>Profiles. Then, select the corresponding configuration profile and Delete Profile. Enter your iPhone passcode if asked, then click Delete.
- iOS 15 – Go to Settings>General>VPN & Device Management. Then, select the corresponding configuration profile and click Remove Profile. Enter your iPhone passcode if asked, then click Delete.
Removing Email Profile on Mac Mail
- In the Mail app on your Mac, choose Mail.
- Click Preferences, then click Accounts.
- Select an account, then click the Remove button.
- If you are unable to remove the email account, then go to Apple Menu on your Mac.
- Click System Preferences, then click Profiles.
- Choose the profile from the list, then click the Remove button.
Review
Dealing with connection issues can be frustrating after signing up for a business email account. However, with the proper guidance, it's entirely manageable. Whether you need to update your settings, remove your email profile from different devices, or understand email security features better, the steps outlined above can help you get back.
Following the instructions carefully is key to fixing email connection problems. With this guide, you'll be equipped to troubleshoot email connection issues and ensure your email works without interruption.