Fix Your Ecommerce Store: Solutions for Product Import and Inventory Sync

Navigating the complexities of running an online store can be daunting, especially when faced with product visibility and inventory sync issues. Our guide on eCommerce Troubleshooting provides solutions tailored for users of eCommerce Essentials, helping you resolve common challenges efficiently. Select the problem from the list below to view the corresponding solution.

• New Products Are Not Visible After Import
• My Quantity Changed to '0' on My Storefront

New Products Are Not Visible After Import

If there was an error with a file upload, you can view these errors by:

1. On the left navigation menu, click on the Store button.
   


2. In the drop-down menu, select Products.
   


3. Click the Actions button and choose Inventory Import History.
   


4. If your sales channels are connected, you can view your listing import history by selecting that option from the same menu.

My Quantity Changed to '0' on My Storefront

Your eCommerce account is the central hub for managing your inventory, ensuring that quantities are consistently synced to reflect the most current information. Adjustments to inventory levels occur only through updates in product details, file imports or uploads, receipt of purchase orders, or the creation or importation of sales orders. This streamlined process supports optimal eCommerce Troubleshooting and Inventory Sync Issues management.

To view the comprehensive sync history of all your products, follow these steps:

1. On the left navigation menu, click on the Store button.
   


2. In the drop-down menu, select Products.
   


3. Click the three dots and select Sync History from the menu to see what was synced.
   


4. You can also view the product movement to see what time the quantity was changed and by how much.

Review

This comprehensive guide for troubleshooting common issues with Web.com eCommerce Essentials addresses two specific problems: new products not appearing after import and product quantities changing to zero on the storefront. This article outlines detailed steps for resolving these issues and guides you through the process of checking import history, product details, and sync history within the eCommerce Essentials platform.