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Knowledge Base

Troubleshooting Ecommerce Essentials

Important: This article applies to customers with Ecommerce Essentials only.

Overview

Select the problem to see the solution.

New Products Are Not Visible After Import

If there was an error with a file upload, you can view these errors by:

  1. On the left navigation menu, click on the Store button.

    Store button
     
  2. In the drop-down menu, select Products.
    Products button
     
  3. Click the three dots and choose Inventory Import History.
    Product Details
     
  4. If your sales channels are connected, you can view your listing import history by selecting that option from the same menu.

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My Quantity Changed to '0' on My Storefront

Your ecommerce account is the master of your inventory. Quantities are constantly being synced so you can see up-to-date information. The only way quantity is adjusted anywhere is if you update the quantity in the product details, import or upload a file, a purchase order is received, or a sales order is created or imported.

If you would like to see the sync history of all products, follow the below steps.  

  1. On the left navigation menu, click on the Store button.

    Store button
     
  2. In the drop-down menu, select Products.

    Products button
     
  3. Click the three dots and select Sync History from the menu to see what was synced.
    Product details
     
  4. You can also view the product movement to see what time the quantity was changed and by how much.

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